2nd and 3rd shift Customer Service Representative

DME Express LLC; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

PTO

401k with company matching

Job summary

DME Express LLC, a medical supply company in Cincinnati, is seeking dedicated individuals to join their customer service team. This role involves answering calls regarding orders, entering data into the operating system, and maintaining professionalism with patients and customers. No prior experience is required as training will be provided. The position offers benefits, including medical, dental, PTO, and a 401k with company matching. Candidates must be flexible with scheduling, including weekends.

Qualifications

• No prior experience required; the right candidates will be trained.

Responsibilities

• Answer incoming calls regarding order placement, product problems, service questions, order status, and general customer concerns.
• Enter online orders from various online systems into our operating system for processing.
• Respond to patient/client questions and problems.
• Maintain a high level of professionalism with customers and patients.
• Maintain a neat, clean personal appearance and promote teamwork among co-workers.
• Work a flexible schedule, including weekends, on a predetermined rotating schedule.
• Demonstrate timeliness, courtesy, sincerity, and patience when dealing with customers.
• Perform other duties as requested.

Job description

Overview

DME Express is a medical supply company dedicated to delivering the best service and equipment to the Hospice field. We are growing because of our shared commitment to service excellence, passion, and uncompromising desire to serve this industry.

Must live near the Cincinnati area.

Shift Details

• 2nd shift: 3:00 PM – 11:30 PM
• 3rd shift: 11:00 PM – 7:30 AM (includes a $3 shift differential for 3rd shift)

Responsibilities

• Answer incoming calls regarding order placement, product problems, service questions, order status, and general customer concerns.
• Enter online orders from various online systems into our operating system for processing, noting any demographic changes, order requested times, and any notes the hospice or family deems important.
• Respond to patient/client questions and problems.
• Maintain a high level of professionalism with customers and patients through every call, email, or other source of communication to portray the company in the best light.
• Maintain a neat, clean personal appearance and promote teamwork among co-workers, including assisting fellow CSRs, routers, and field operations as needed.
• Work a flexible schedule, including weekends, on a predetermined rotating schedule.
• Demonstrate timeliness, courtesy, sincerity, and patience when dealing with customers and patients.
• Perform other duties as requested.

Qualifications

No prior experience required; the right candidates will be trained.

Benefits

• Medical
• Dental
• PTO
• 401k with company matching

COVID Precautions

Temperature screening; social distancing guidelines in place; sanitizing and disinfecting in the office space.