Customer Service Representative

Four Corners Veterinary Clinic; Four Corners (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Bonus pay opportunities

Job summary

Four Corners Veterinary Clinic is seeking a full-time Customer Service Representative to join our team. This role focuses on delivering an outstanding client experience, learning veterinary terminology, and supporting clinic workflows.

You will manage front-desk tasks, assist with patient records, and help explain treatment plans with empathy and clarity. A passion for animal care and strong communication skills are essential for success in this supportive environment.

Qualifications

• Strong customer service skills in a busy front desk environment.
• Willingness to learn veterinary terminology and clinic workflows.
• Basic computer skills and ability to type at least 30 wpm.

Responsibilities

• Answer phones, greet clients, and maintain a professional front-desk environment.
• Prepare and update patient files and client financial records; relay messages accurately.
• Explain treatment plans and fees with clarity and empathy, ensuring client understanding.
• Assist with documentation and routine care guidance, aligning with clinic protocols.

Skills

Customer service

Veterinary terminology

Computer literacy

Communication

Multitasking

Job description

At Four Corners Veterinary Clinic, we’re proud to be a privately owned and operated practice. Our independence allows us to create a workplace that prioritizes balance, respect, and long-term career satisfaction — because we know this field can be demanding, and we believe in building an environment where veterinary professionals can thrive for years to come.

We are currently seeking a full-time Customer Service Representative (CSR) to join our team. While the CSR position does not involve hands-on animal care, this role is essential to the client and patient experience. Team members in this position will learn a significant amount of veterinary terminology, clinic protocols, and basic medical concepts — so a passion for animal care and a desire to understand the veterinary field are important.

Our clinic provides high-quality, compassionate medicine with a thoughtful blend of conventional and alternative therapies. We take pride in thorough diagnostics, individualized care, and a collaborative approach across our entire team. Our CSRs play a central part in this by creating a smooth, supportive, and professional experience for clients from their very first interaction.

Four Corners is filled with dedicated animal lovers who work hard, laugh often, and support each other every day. We strive to maintain a relaxed and uplifting atmosphere where each team member can grow, contribute, and feel valued. Creating balance isn’t just something we talk about — it’s something we intentionally protect.

Primary Responsibilities

• Answer phones, greet clients, and maintain a positive and professional front-desk environment.
• Prepare and update patient files and client financial records; receive and relay client messages accurately.
• Diffuse challenging situations with patience and professionalism and help build strong client relationships.
• Admit and discharge patients, generate invoices, process payments, and review estimates or treatment plans with clients clearly and empathetically.
• Assist with certificates, forms, and other required documentation.
• Provide basic guidance on routine care questions, over-the-counter products, and preventive care.
• Learn and correctly use common veterinary terms and procedures for effective communication with both clients and staff.

Requirements

• Strong customer service skills and the ability to stay composed in a busy environment.
• Receptive to feedback and willing to support teammates.
• Ability to learn veterinary terminology and clinic workflows quickly.
• Basic computer competency; ability to type at least 30 wpm.
• Able to lift and carry up to 25 lbs and sit or stand for extended periods.
• Comfort working around animals, noises, odors, and occasional exposure to animal waste or communicable conditions.

Job Type

Full-time (4 days, 10-hour work week, Monday–Friday)

• 401(k)
• Health, dental, and vision insurance
• Paid time off
• Bonus pay opportunities

Preferred Experience

• 1 year of veterinary or animal-related experience