Customer Service Representative

northtexasbulls; Fort Worth, Town of Texas (TX, WI); On-site; USD 40,000 - 50,000; Full time

Job summary

A professional arena football team is seeking a Customer Service Representative to provide exceptional support to fans and clients in Fort Worth, Texas. This full-time role involves responding to inquiries, assisting with ticket sales, and resolving issues to ensure a positive experience. Ideal candidates should have a high school diploma, 1–3 years of customer service experience, and strong communication skills. Passion for sports and ability to work weekends are preferred. Join us to enhance the fan experience and be part of an exciting organization.

Qualifications

• 1–3 years of experience in customer service or fan relations.
• Strong problem-solving abilities and a patient, empathetic approach.
• Ability to remain calm and professional in high-pressure situations.

Responsibilities

• Respond promptly and courteously to fan inquiries.
• Assist with ticket sales and account management.
• Resolve customer issues and complaints in a timely manner.
• Collaborate with ticketing and marketing teams.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Proficient with CRM software

Ability to work evenings and weekends

Education

High school diploma

College degree preferred

Tools

Microsoft Office Suite

Job description

Dallas, United States | Posted on 06/01/2025

Dallas Bulls Company Profile

Company Name: Dallas Bulls Football

Founded: 2020

Location: Dallas, Texas

Home Venue: Dallas Fair Park Coliseum

Parent Company: Arena Sports Group Holdings, LLC

Website: http://dallasbulls.com

Industry: Professional Sports (Arena Football)

Overview

The Dallas Bulls are a professional arena football team proudly based in Dallas, Texas. As a founding franchise under Arena Sports Group Holdings, the Bulls were established in 2020 with the mission to bring high‑energy, community‑driven arena football to the heart of North Texas. The Bulls are slated to begin their 2026 season in the historic Fair Park Coliseum.

The organization is committed to delivering an exciting game‑day experience for fans, offering affordable entertainment for families, and creating meaningful opportunities for young athletes, professionals, and local businesses to grow alongside the team.

Our Vision

To become a premier arena football franchise known for innovation, community impact, and excellence on and off the field.

Core Areas of Focus

• Football Excellence: Building a competitive and entertaining team led by experienced coaches and standout athletes.

• Community Engagement: Hosting youth clinics, school visits, and charitable events to stay deeply rooted in the Dallas community.

• Fan Experience: Creating an electric, interactive atmosphere that blends sports, music, and entertainment at every home game.

• Professional Development: Offering internships, career pathways, and industry exposure for students and emerging professionals.

• Business Partnerships: Collaborating with local and national brands to drive visibility, engagement, and mutual growth.

Parent Organization – Arena Sports Group Holdings

Arena Sports Group Holdings (ASGH) is a sports and entertainment company focused on acquiring, developing, and operating arena football franchises across the United States. ASGH was founded with the goal of redefining the arena football experience for a new generation of fans and building sustainable, community‑focused teams in underserved sports markets.

Job Description

Job Title: Customer Service Representative

Reports To: Director of Fan Experience / Ticketing Manager

Position Type: Full‑Time | Fan Relations

Position Overview

The Dallas Bulls are seeking a friendly and efficient Customer Service Representative to provide exceptional support to fans, season ticket holders, and clients. This role is crucial for addressing inquiries, resolving issues, and ensuring a positive experience for everyone interacting with the team.

Key Responsibilities

Respond promptly and courteously to fan inquiries via phone, email, and social media.

Assist with ticket sales, account management, and event information.

Resolve customer issues and complaints in a professional and timely manner.

Maintain accurate records of customer interactions and transactions.

Collaborate with ticketing, marketing, and operations teams to communicate updates and promotions.

Provide support during game days and special events as needed.

Identify opportunities to improve the overall fan experience.

Qualifications

High school diploma or equivalent required; college degree preferred.

1–3 years of experience in customer service or fan relations.

Excellent verbal and written communication skills.

Strong problem‑solving abilities and a patient, empathetic approach.

Proficient with CRM software and Microsoft Office Suite.

Ability to work evenings, weekends, and holidays as required.

Preferred Attributes

Passion for sports and fan engagement.

Experience in a sports or entertainment customer service environment.

Ability to remain calm and professional in high‑pressure situations.

Team player with a positive attitude and strong interpersonal skills.