Customer Service Representative

Ashley Furniture Industries, LLC; Brandon (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Employee discount 10-30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture Industries, LLC seeks a Customer Service Representative to welcome customers at the front desk, process orders, and manage accounts with accuracy and care. You will support store operations, handle occasional cash transactions, and assist with documentation and reporting to ensure smooth sales processes.

The role emphasizes team collaboration, flexible scheduling including weekends, and a commitment to delivering a positive customer experience in a fast-paced retail environment.

Qualifications

• Demonstrated customer service experience or aptitude.
• Ability to work with multiple store systems and processes.
• Strong communication and problem-solving skills.

Responsibilities

• Greet customers warmly and deliver outstanding service across in-person, phone, and email channels.
• Process sales orders accurately with proper documentation and approvals.
• Manage customer accounts, credit applications, and financing arrangements.
• Handle cash and reconcile transactions following company procedures.
• Resolve customer inquiries and escalate complex issues when needed.

Skills

Customer service oriented

Team player

Flexible scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley:

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service: Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support:Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management:Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution:Address customer inquiries and concerns professionally, escalating complex issues to Management asappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation:Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration:Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems:Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete anyadditionaltasks as assigned bymanagement

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience,preferred
• Ability to work flexible hours, including weekends andholidays; including rotation for store opening and closing responsibilities – various shifts
• Maintain reliableattendance
• Thrive in a teamenvironment

What’s In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Extended health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business needs.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social Responsibility