Customer Service Representative

Jobtailor; Fort Worth (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor is seeking a dedicated Customer Service Representative in Fort Worth to handle inquiries about water filtration products, services, and water quality concerns. You will explain technical concepts, manage orders, track shipments, and coordinate exchanges, while maintaining CRM records and collaborating with sales and operations teams.

The role requires strong communication, attention to detail, and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in a related field is a plus
• Minimum of one year in a high-volume, call-centered customer service role
• Familiarity with water quality standards and filtration technologies is an advantage
• Ability to understand and explain technical concepts related to water filtration systems
• Proficiency with CRM systems, Microsoft Office Suite, and relevant computer software applications
• Demonstrated proficiency in typing, grammar, and proper phone etiquette
• Knowledge of customer service principles and practices
• Strong verbal and written communication skills
• Effective listening skills and a customer-focused approach
• Ability to work independently and collaboratively in a team environment
• Strong problem-solving skills and attention to detail
• Ability to manage high-volume tasks efficiently
• Exemplary attendance and punctuality
• Commitment to excellence and professionalism in customer interactions
• Ability to remain seated at a desk or workstation for extended periods
• Ability to perform repetitive typing and mouse tasks for extended periods
• Ability to read documents, use a computer, and perform data entry
• Ability to operate standard office equipment
• Ability to occasionally lift and carry light objects

Responsibilities

• Handle incoming calls and email requests regarding water filtration products, services, and water quality concerns
• Provide product specifications, features, benefits, and maintenance guidelines
• Manage orders, track shipments, and coordinate returns or exchanges
• Educate customers about water quality, filtration options, and system maintenance
• Address customer complaints and elevate complex issues when needed
• Document customer interactions, service requests, and technical issues in the CRM system
• Collaborate with sales, technical support, and operations teams to resolve product and service issues
• Report to the Customer Service Supervisor

Skills

Customer service

CRM systems

Typing

Data entry

Verbal communication

Written communication

Problem-solving

Attention to detail

Team collaboration

Independent work

Education

High school diploma

Bachelor's degree (preferred)

Tools

CRM Systems

Microsoft Office

Office equipment

Job description

• Handle incoming calls and email requests regarding water filtration products, services, and water quality concerns
• Provide product specifications, features, benefits, and maintenance guidelines
• Manage orders, track shipments, and coordinate returns or exchanges
• Educate customers about water quality, filtration options, and system maintenance
• Address customer complaints and elevate complex issues when needed
• Document customer interactions, service requests, and technical issues in the CRM system
• Collaborate with sales, technical support, and operations teams to resolve product and service issues
• Report to the Customer Service Supervisor

Requirements

• High school diploma or equivalent required
• Bachelor’s degree in a related field is a plus
• Minimum of one year in a high-volume, call-centered customer service role, preferably in water filtration, manufacturing services, or a related industry
• Familiarity with water quality standards and filtration technologies is an advantage
• Ability to understand and explain technical concepts related to water filtration systems
• Proficiency with CRM systems, Microsoft Office Suite, and relevant computer software applications
• Demonstrated proficiency in typing, grammar, and proper phone etiquette
• Knowledge of customer service principles and practices
• Strong verbal and written communication skills
• Effective listening skills and a customer-focused approach
• Ability to work independently and collaboratively in a team environment
• Strong problem-solving skills and attention to detail
• Ability to manage high-volume tasks efficiently
• Exemplary attendance and punctuality
• Commitment to excellence and professionalism in customer interactions
• Ability to remain seated at a desk or workstation for extended periods
• Ability to perform repetitive typing and mouse tasks for extended periods
• Ability to read documents, use a computer, and perform data entry
• Ability to operate standard office equipment
• Ability to occasionally lift and carry light objects

Core Competencies

Demonstrates expertise in customer service principles, with a strong focus on water filtration products and services. Proficient in CRM systems and Microsoft Office Suite, with the ability to effectively communicate technical concepts and manage high-volume customer interactions.

Highest-signal resume keywords

• Customer Service Experience
• Water Filtration Knowledge
• CRM System Proficiency
• Strong Communication Skills
• Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Water Filtration Technologies
• Technical Concept Explanation
• Data Entry
• Typing Proficiency
• Order Management

Soft Skills

• Effective Listening
• Customer-Focused Approach
• Attention to Detail
• Ability to Work Independently
• Collaboration Skills

Industry Keywords

• Water Quality Standards
• High-Volume Customer Service
• Manufacturing Services
• Customer Complaints Management

Tools & Technologies

• CRM Systems
• Microsoft Office Suite
• Standard Office Equipment