Systems Administrator

TRAK Group; Grove City (OH); Sur place; USD 33 000 - 44 000; Temps partiel

Résumé du poste

trak group in Grove City, Ohio, is seeking a hands-on Systems Administrator to join its on-site Shared Services team. The role combines Tier 1/2 support, systems administration, and network troubleshooting in a fast-paced warehouse environment.

The ideal candidate will have strong Windows and macOS skills, experience with Google Workspace and JumpCloud, and be comfortable using FreshService for ticketing. On-site work 30 hours per week with a focus on reliability and customer service.

Qualifications

• 4+ years hands-on IT support or helpdesk experience, including Tier 1/2
• Strong knowledge of Windows and macOS operating systems
• Experience troubleshooting hardware, software, and user access
• Proficiency with Google Workspace
• Proficiency with JumpCloud
• Experience with FreshService or similar ITSM
• Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, Wi-Fi
• Experience with server and network hardware maintenance
• Ability to work on-site in Grove City, OH 30 hours/week
• Excellent communication and customer service

Responsabilités

• Serve as primary on-site IT contact for hardware, software, and support
• Provide Tier 1 and Tier 2 troubleshooting for Windows and Apple devices
• Diagnose and resolve issues with user access and hardware
• Manage tickets using FreshService and maintain documentation
• Support Google Workspace and JumpCloud administration
• Troubleshoot network connectivity (DNS/DHCP/WLAN) and servers
• Support warehouse technology and network-connected devices
• Coordinate with internal teams to minimize downtime

Connaissances

Windows OS

macOS

Google Workspace

JumpCloud

FreshService

IT ticketing

Networking basics

Troubleshooting

Customer service

On-site support

Outils

FreshService

Cisco Meraki

Description du poste

Systems Administrator Setting/Hours: 100% In-Office | 8-5 Join trak group in partnering with a growing client in Grove City, Ohio, that’s expanding its Shared Services team.

Website Summary Trak group is partnering with a growing distribution client seeking a hands‑on Systems Administrator to provide on‑site IT support at its Grove City, Ohio, facility. This position combines Tier 1 and Tier 2 technical support, systems administration, network troubleshooting, and infrastructure maintenance to ensure smooth daily operations across a fast‑paced warehouse environment. The ideal candidate has strong experience supporting Windows and macOS environments, Google Workspace, JumpCloud, and IT ticketing systems. This role requires excellent customer service skills, technical troubleshooting abilities, and a proactive approach to resolving IT issues for both local and remote employees.

Responsibilities

Technical Support & Helpdesk

Serve as the primary on‑site IT contact for hardware, software, and technical support requests. Provide Tier 1 and Tier 2 troubleshooting for Windows and Apple devices. Diagnose and resolve hardware, operating system, application, and user access issues. Support employees through walk‑in requests, remote assistance, and helpdesk tickets. Manage, prioritize, and resolve support tickets using FreshService. Maintain accurate ticket documentation, status updates, and SLA compliance. Provide professional, patient, and customer‑focused technical assistance.

Systems & Identity Administration

Manage user account provisioning, deprovisioning, and access permissions. Administer Google Workspace and JumpCloud environments. Troubleshoot authentication, account access, and group permission issues. Support desktop and laptop hardware configuration, maintenance, and troubleshooting. Maintain technical documentation, standard operating procedures, and knowledge base resources.

Network & Infrastructure Support

Troubleshoot wired and wireless network connectivity issues. Support network environments involving TCP/IP, DNS, DHCP, VLANs, and Wi‑Fi. Perform routine maintenance on servers and network equipment. Support firmware upgrades, security patching, and hardware maintenance. Assist with network troubleshooting and infrastructure reliability. Support warehouse technology, including network‑connected devices and printers. Identify recurring technical issues and recommend improvements to system reliability and performance.

Warehouse IT Operations

Provide hands‑on technical support within an active warehouse and distribution facility. Troubleshoot technology issues that may impact daily warehouse operations. Coordinate with internal teams to minimize system disruptions and downtime. Maintain an organized and efficient IT support environment. Support ongoing improvements to technical processes and IT service delivery.

Must‑Haves

• 4+ years of hands‑on IT support or helpdesk experience, including Tier 1 and Tier 2 troubleshooting.
• Strong technical knowledge of Windows and macOS operating systems.
• Experience troubleshooting desktop and laptop hardware, software, and user access issues.
• Proficiency administering Google Workspace.
• Proficiency administering JumpCloud.
• Experience using FreshService or a similar enterprise ITSM/ticketing platform.
• Strong understanding of networking fundamentals, including: TCP/IP DNS DHCP VLANs Wi‑Fi Hands‑on experience troubleshooting wired and wireless network connectivity.
• Experience performing routine server and network hardware maintenance.
• Familiarity with firmware upgrades, security patching, and hardware servicing.
• Experience managing user accounts, permissions, and access provisioning.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent written and verbal communication skills.
• Strong customer service mindset with the ability to support employees at all technical skill levels.
• Ability to work independently and manage competing technical support priorities.
• Ability to work on‑site in Grove City, Ohio, for 30 hours per week.
• Ability to occasionally lift and move IT equipment weighing up to 40 pounds.

Preferred

• Experience supporting Cisco Meraki network environments.
• Knowledge of LAN configuration, IP addressing, cabling, and wireless troubleshooting.
• Experience configuring and troubleshooting enterprise network printers and thermal label printers.
• Familiarity with server infrastructure and routine systems maintenance.
• Previous IT support experience in a warehouse, logistics, or distribution environment.
• Experience maintaining technical SOPs and knowledge base documentation.
• Background supporting operational technology and network‑connected warehouse equipment.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.