Customer Service Representative

Hometown Healthcare; Flowood (MS); Sur place; USD 26 000 - 34 000; Plein temps

Résumé du poste

Hometown Healthcare in Flowood, MS is seeking a dedicated Customer Service Representative to be the primary contact for clients. You will handle calls, manage appointments, and document interactions using MS Office and Google Workspace.

The ideal candidate has strong communication, organizational skills, and experience in front desk roles. Bilingual abilities are a plus, and you will contribute to a positive patient and client experience in a professional office setting.

Qualifications

• Experience in office management, front desk, or administrative support.
• Proficient with MS Office and data entry.
• Bilingual abilities preferred to serve diverse clients.

Responsabilités

• Handle incoming calls with a multi-line phone system and provide courteous assistance.
• Document interactions using MS Office, Google Workspace, and related software.
• Enter data accurately and keep organized records of inquiries and appointments.
• Greet visitors at front desk and manage routine office tasks.
• Schedule appointments and assist with calendar management.
• Support clerical tasks: filing, proofreading, and supplies management.
• Communicate effectively by phone and email with clients.
• Collaborate with team to improve office productivity and resolve issues.

Connaissances

Multitasking

Communication skills

Bilingual (English/Spanish)

Customer service

Phone etiquette

Organizational skills

Data entry

Microsoft Office

Google Workspace

Reception duties

Outils

Microsoft Office Suite

Google Workspace

Data entry software

Description du poste

We are seeking a dedicated and professional Customer Service Representative to serve as the primary point of contact for our clients and customers. The ideal candidate will possess excellent communication skills, a strong sense of organization, and a passion for delivering outstanding support. This role offers an opportunity to engage with diverse clients, resolve inquiries efficiently, and contribute to a positive customer experience. The position is fully paid and requires a commitment to maintaining high standards of service excellence.

Responsibilities

• Manage incoming calls using multi-line phone systems, providing prompt and courteous assistance to clients and customers.
• Utilize computer literacy and proficiency in productivity software such as Microsoft Office, Google Workspace, and spreadsheets to document interactions accurately.
• Handle data entry tasks with precision, maintaining organized records of customer interactions, appointments, and inquiries.
• Provide front desk support by greeting visitors, managing office management duties, and maintaining a professional environment.
• Assist with calendar management and scheduling appointments for team members or clients as needed
• Support clerical tasks including filing, proofreading, and maintaining office supplies to ensure smooth daily operations.
• Communicate effectively via phone and email, demonstrating excellent phone etiquette and client communication skills.
• Collaborate with team members to enhance office productivity and ensure timely resolution of customer issues

Skills

• Strong computer skills with familiarity in Microsoft Office Suite, Google Workspace, spreadsheets, and data entry software.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Bilingual abilities are highly desirable to serve diverse client populations effectively.
• Proven experience in office management, administrative support, or front desk roles within a professional setting.
• Customer service expertise with demonstrated ability to handle inquiries via phone communication professionally.
• Exceptional phone etiquette combined with strong interpersonal skills for client communication.
• Experience with medical or dental receptionist duties or personal assistant responsibilities is advantageous but not mandatory.
• Ability to manage time effectively while prioritizing tasks such as filing, proofreading, and calendar management.

Join our team to deliver exceptional customer support while developing your administrative expertise in a dynamic work environment!