Customer Service Representative

ROCS Grad Staffing; Sterling (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

ROCS Grad Staffing is seeking a detail-oriented Customer Service Representative to support daily field operations by coordinating technicians, scheduling service work, and managing dispatch activities in Sterling, VA. Responsibilities include creating and managing service and installation tickets, tracking payroll hours, coordinating equipment and inventory, and maintaining accurate records in GE software.

The role requires strong organizational skills and clear communication with customers and

Qualifications

• High school diploma or GED.
• At least 1 year of dispatching or scheduling experience.
• 2+ years of dispatching experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong written and verbal English communication skills.
• Excellent organizational skills and attention to detail.
• HVAC or construction industry experience.

Responsibilities

• Create and manage service tickets, installation tickets, and material requests.
• Coordinate and schedule technicians, installers, delivery drivers, and quality control inspections.
• Schedule Start & Check Installers, Lineset Installers, Register & Grille Installers, Duct Blasting Technicians, and Delivery Drivers.
• Review and process daily payroll hours and production for installers, subcontractors, and field technicians.
• Track truck stock inventory and stage equipment for upcoming installations.
• Process refrigerant, PVC usage, and other material documentation.
• Create work orders for indoor equipment, outdoor units, linesets, filters, bulbs, trim rings, and other installation materials.
• Monitor dispatch boards and follow up on continued or postponed work orders.
• Coordinate supply requests and office inventory, including office supplies.
• Maintain accurate records using Global Edge (GE) software.
• Assist with additional administrative and operational tasks as needed.

Skills

Communication skills

Organizational skills

Customer service

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Global Edge (GE) software

Job description

We are seeking a detail-oriented and organized Customer Service Representative to support daily field operations by coordinating technicians, scheduling service work, and managing dispatch activities. This role serves as a central point of communication between the office and field staff while ensuring work orders, payroll, inventory, and scheduling are completed accurately and efficiently. The ideal candidate is highly organized, thrives in a fast-paced environment, communicates effectively with both customers and field staff, and enjoys keeping operations running smoothly through strong scheduling, coordination, and attention to detail.

Responsibilities

• Create and manage service tickets, installation tickets, and material requests
• Coordinate and schedule technicians, installers, delivery drivers, and quality control inspections
• Schedule Start & Check Installers, Lineset Installers, Register & Grille Installers, Duct Blasting Technicians, and Delivery Drivers
• Review and process daily payroll hours and production for installers, subcontractors, and field technicians
• Track truck stock inventory and stage equipment for upcoming installations
• Process refrigerant, PVC usage, and other material documentation
• Create work orders for indoor equipment, outdoor units, linesets, filters, bulbs, trim rings, and other installation materials
• Monitor dispatch boards and follow up on continued or postponed work orders
• Coordinate supply requests and office inventory, including office supplies
• Maintain accurate records using Global Edge (GE) software
• Assist with additional administrative and operational tasks as needed

Requirements

• High school diploma or GED
• At least 1 year of dispatching or scheduling experience
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong written and verbal English communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong customer service and teamwork skills
• 2+ years of dispatching experience
• HVAC or construction industry experience