Flight School Customer Experience Specialist

flyADVANCED Aviation Group; Center Square (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

flyADVANCED Aviation Group in Center Square, PA, is seeking a customer-focused professional to join our Operations team. You will deliver professional, cheerful service to customers and visitors, representing our commitment to quality and exceptional service in every interaction.

You will handle all communications—phone, email, and service requests—schedule appointments in maintenance systems, send confirmations and reminders, and coordinate transport and arrival/departure details at our

Qualifications

• Excellent oral and written communication skills.
• Ability to work independently with little supervision and work as part of a team.
• Ability to accept responsibility.
• Effective multi-tasking and time management skills.
• Knowledge of Customer service principles and practices.

Responsibilities

• Provide professional, cheerful, and welcoming service to all customers and visitors.
• Handle all customer communication, including incoming phone calls, emails, and service requests.
• Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).
• Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text.
• Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement.
• Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers.
• Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.
• Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.
• Maintain customer records, generate reports, and carry out general administrative responsibilities.
• Provide support with administrative tasks related to the operations of the flight school.
• This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly.

Skills

Oral communication

Written communication

Independent work

Team collaboration

Accountability

Time management

Customer service knowledge

Job description

flyADVANCED Aviation Group in Center Square, PA, is seeking a customer-focused professional to join our Operations team. You will deliver professional, cheerful service to customers and visitors, representing our commitment to quality and exceptional service in every interaction.

You will handle all communications—phone, email, and service requests—schedule appointments in maintenance systems, send confirmations and reminders, and coordinate transport and arrival/departure details at our