On-Site Client Experience Specialist

Stratus Aviation Llc; Five Points (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

flyADVANCED Aviation Group in Blue Bell, PA is seeking a Customer Service Representative to provide professional, cheerful service to customers and visitors on-site. You will handle calls, emails, and service requests, schedule appointments in maintenance systems, and send confirmations and reminders to ensure expectations are exceeded.

Responsibilities include coordinating pre-arrival, arrival, and departure at our ASC, arranging ground transportation, and relaying details to customers.

Qualifications

• Excellent oral and written communication skills.
• Ability to work independently with little direct supervision and work as part of a team.
• Ability to accept responsibility and accountability for tasks.
• Effective multi-tasking and time management abilities.
• Knowledge of customer service principles and practices.
• Professional personal presentation.
• Attention to detail.

Responsibilities

• Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).
• Sending appointment confirmations and reminders via email/text.
• Following up with clients for scheduling their next service and satisfaction surveys.
• Managing pre-arrival, arrival, and departure arrangements at the Authorized Service Center (ASC).
• Coordinating ground transportation and rental car bookings with vendors.
• Adhering to company policies on customer service standards, safety, and security procedures.
• Handling credit card and cash transactions and issuing receipts.
• Maintaining customer records, generating reports, and performing general administrative tasks.

Skills

Communication skills

Independent work

Accountability

Multi-tasking

Customer service knowledge

Professional presentation

Attention to detail

Job description

flyADVANCED Aviation Group in Blue Bell, PA is seeking a Customer Service Representative to provide professional, cheerful service to customers and visitors on-site. You will handle calls, emails, and service requests, schedule appointments in maintenance systems, and send confirmations and reminders to ensure expectations are exceeded.

Responsibilities include coordinating pre-arrival, arrival, and departure at our ASC, arranging ground transportation, and relaying details to customers.