Customer Service Representative

STRATUS AVIATION LLC; Center Square (PA); On-site; USD 19,000 - 30,000; Part time

Job summary

flyADVANCED Aviation Group Blue Bell, Pennsylvania (On-site) seeks a Part Time Customer Service Representative to join our team in Blue Bell, PA. You will welcome customers and handle inquiries, coordinating service activities at the Authorized Service Center (ASC).

The role requires friendly communication, strong organization, and the ability to manage multiple tasks, including scheduling, confirmations, and basic transactions, in a fast-paced aviation environment.

Qualifications

• Excellent oral and written communication skills.
• Ability to work independently with little direct supervision and as part of a team.
• Ability to accept responsibility.
• Effective multi-tasking and time management.
• Knowledge of customer service principles and practices.
• Professional personal presentation.
• Attention to detail.

Responsibilities

• Provide professional, cheerful, and welcoming service to all customers and visitors.
• Handle all customer communication, including calls, emails, and service requests.
• Schedule and coordinate client appointments using maintenance systems (EBIS and Salesforce).
• Send appointment confirmations and reminders via email/text.
• Coordinate ground transportation, rental car services, and bookings with vendors at the ASC.
• Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.
• Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.
• Maintain customer records, generate reports, and perform general administrative responsibilities.
• Provide support with administrative tasks related to the operations of the flight school.

Skills

Oral and written communication

Independent work

Teamwork

Responsibility

Multi-tasking

Customer service

Professional presentation

Attention to detail

Job description

Job Details

Job Location: Blue Bell - BLUE BELL, PA 19422, Position Type: Part Time, Customer Service Representative

flyADVANCED Aviation Group Blue Bell, Pennsylvania (On-site)

Responsibilities

• Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent flyADVANCED's commitment to quality and exceptional service.
• Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include:
  • Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).
  • Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text.
  • Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement.
  • Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers.
  • Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.
  • Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.
  • Maintain customer records, generate reports, and carry out general administrative responsibilities.
  • Provide support with administrative tasks related to the operations of the flight school.
• This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities.

Qualifications

• Excellent oral and written communication skills
• Ability to work independently with little direct supervision and work as part of a team
• Ability to accept responsibility
• Effective multi-tasking and time management skills
• Knowledge of Customer service principles and practices
• Professional personal presentation
• Attention to detail