Customer Service Representative

Destination Pet, LLC; Fishers (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company dedicated to revolutionizing the pet industry! As a Customer Service Representative, you'll be the friendly face welcoming clients and their pets, ensuring a positive experience from the moment they walk through the door. Your role will involve showcasing our services, managing cash transactions, and resolving customer inquiries with professionalism and care. This part-time position offers the chance to make a real difference in the lives of pet families while working in a dynamic and supportive environment. If you're passionate about pets and customer service, this is the perfect opportunity for you!

Benefits

Part-Time Health Insurance

Part-Time Mental Health

Part-Time Telehealth

Qualifications

• 1+ years experience in customer service or retail sales.
• Ability to resolve problems quickly and professionally.
• Strong communication and interpersonal skills.

Responsibilities

• Supports mission and values of the company.
• Handles cash management and payment processing.
• Responds to customer complaints professionally.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Cash Management

Telephone Skills

Education

High School Graduate or Equivalent

Tools

Point-of-Sale System

Multi-Line Phone System

Computer System

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Pet Palace Fishers- Fishers, IN time type Part time posted on Posted Yesterday job requisition id JR104358

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking to add Customer Service Representatives to our team at Pet Palace Fishers!

CORE RESPONSIBILITES (include but are not limited to):

• Supports Mission, Vision and Values of Destination Pet.
• Sells the services and products of the facility to prospective customers.
• Tours prospective clients and visitors through the facility.
• Answers the telephone, receives and provides appropriate information according to established procedures.
• Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
• Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
• Explains company and facility policies to customers in a positive manner.
• Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
• Escorts pet guests to/from their enclosure and provides water as needed.
• Operates the Point-of-Sale system.
• Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
• Completes all required training and attends training sessions as needed/assigned.
• Treats customers, guests, visitors and co-workers in a professional, courteous manner.
• Assists other associates as needed.

REQUIREMENTS:

Expertise & Experience:

• High School Graduate or Equivalent.
• Minimum of 1-year experience in a customer service role or retail sales experience.
• Must have ability to resolve problems quickly and professionally.
• Must have strong communication and interpersonal skills.
• Customer Service experience a plus.
• Must have excellent telephone skills.
• Must be able to utilize a multi-line phone system and work on a computer system.
• Displays a professional manner at all times.

Physical:

• Must be able to work evenings, weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

REPORTS TO:General Manager

PERKS : PT Health insurance, PT mental Health, PT telehealth.

PAY: $11.00 - $13.00/hour DOE.

IND123

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

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