Customer Service Representative

United Chemical; Fillmore (CA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote-friendly

Professional development opportunities

Job summary

United Chemical is hiring a Customer Service Representative to be the first point of contact for our customers. You will address inquiries, provide product information, and resolve issues while collaborating with internal teams to improve service processes.

Your role requires strong verbal and written communication, empathy in difficult situations, and proficiency with CRM tools. This is a full-time, remote position offering growth opportunities and a supportive, inclusive workplace.

Qualifications

• Experience in a customer service role.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations with empathy and professionalism.
• Proficiency with customer service software and tools.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with product information, order status, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer concerns and improve service processes.
• Provide feedback on customer trends and issues to help enhance products and services.
• Uphold company policies and procedures while delivering exceptional customer service.
• Participate in training and development opportunities to enhance skills and knowledge.

Skills

Customer service

Communication

Empathy

CRM software

Attention to detail

Tools

CRM software

Job description

The Role

As a Customer Service Representative at United Chemical, you will be the first point of contact for our customers, addressing their needs and ensuring a positive experience. You will work collaboratively with various teams to resolve customer inquiries and contribute to the overall success of our customer service operations.

What You'll Do

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with product information, order status, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer concerns and improve service processes.
• Provide feedback on customer trends and issues to help enhance our products and services.
• Uphold company policies and procedures while delivering exceptional customer service.
• Participate in training and development opportunities to enhance your skills and knowledge.

What We're Looking For

• Proven experience in a customer service role or similar position.
• Strong communication skills, both verbal and written.
• Ability to handle difficult situations with empathy and professionalism.
• Proficiency in using customer service software and tools.
• Strong problem-solving skills and attention to detail.

Nice to Have

• Bilingual abilities are a plus.
• Familiarity with CRM systems.

This is a full-time position with opportunities for growth within the company. The role is primarily remote, allowing you to work from the comfort of your home while still being an integral part of our team.

We encourage applicants from diverse backgrounds to apply, as we value inclusivity and strive to create a welcoming environment for all.

If you are passionate about customer service and eager to make a difference, we would love to hear from you!