Customer Service - Technical Sales

Teledyne LeCroy Korea; Dallas (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Teledyne Cable Solutions in the Teledyne Marine group is seeking a customer‑facing sales/support professional onsite in the United States. You’ll build relationships, understand customer needs, prepare quotes, and coordinate with engineering, production, and research teams to deliver on commitments and ensure a high level of service.

The role requires a bachelor’s degree, a minimum of 2 years in technical sales or customer support, and familiarity with ERP systems (IFS) and Salesforce; ITAR

Qualifications

• Bachelor’s degree in a related field.
• Minimum 2 years of technical sales or customer support experience.
• Proficiency with MS Office; U.S. Person under ITAR.
• ERP systems (IFS) and Salesforce experience preferred.

Responsibilities

• Build and maintain strong relationships with customers.
• Understand customer needs and recommend solutions.
• Respond to inquiries about features, pricing, and orders.
• Prepare quotes, bid specs, and order details.
• Coordinate with engineering, production, and research teams.
• Support customers with troubleshooting and guidance.
• Manage inbound inquiries and convert leads to opportunities.
• Maintain customer records for visibility.
• Resolve delivery or product questions.

Skills

Strong communication

Multitask

Analytical skills

Technical aptitude

Education

Bachelor’s degree in related field

Tools

ERP (IFS)

Salesforce

IFS experience

Lean manufacturing

Job description

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description At Teledyne Cable Solutions—part of the globally recognized Teledyne Marine group—you’ll play a key role in connecting customers with the engineered cable solutions that power critical underwater technologies. In this role, you’ll be a trusted partner to both customers and internal teams, ensuring solutions are delivered accurately, efficiently, and with the exceptional service Teledyne is known for. You’ll help maintain long‑standing customer relationships while supporting the growth of our product lines across multiple industries.

What You’ll Do

• Build and maintain strong relationships with new and existing customers.
• Work to understand customer needs and recommend solutions aligned with our products and capabilities.
• Respond promptly to inquiries about product features, pricing, availability, and order status.
• Prepare and deliver accurate quotes, bid specifications, and order details.
• Coordinate with engineering, production, and research teams to ensure customer commitments are met.
• Support customers by troubleshooting basic issues and providing product-use guidance.
• Manage inbound sales inquiries and convert leads into actionable opportunities.
• Maintain customer records and documentation for company-wide visibility.
• Resolve routine issues related to delivery, expectations, or product questions.
• Verify eligibility under International Traffic in Arms Regulations (ITAR) requirements.

What You Need Skills & Abilities

• Strong communication and relationship‑building skills – required
• Ability to multitask and manage priorities in a fast‑paced environment – required
• Analytical and problem‑solving skills – required
• Technical aptitude with willingness to learn product capabilities – preferred
• Bachelor’s degree in a related field – required
• Minimum 2 years of related technical sales or customer support experience – required
• Experience with enterprise resource planning systems; IFS experience – preferred
• Experience with Salesforce – preferred
• Knowledge of lean manufacturing or engineered products – preferred

Other Requirements

• Working knowledge of Microsoft Office – required
• Must be a U.S. Person as defined by ITAR regulations – required

Please note that this position is 100% onsite

Target Pay Range - $55k to $70k DOE

What We Offer

You’ll join a company known for innovation, collaboration, and high‑quality engineering. Teledyne offers competitive compensation, opportunities for long‑term professional growth, and the stability of working within a global organization advancing undersea technology.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws.

You may not realize it, but Teledyne enables many of the products and services you use every day. Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.