Customer Service Representative

LKQ Corp; Exeter Township (Berks County); Hybrid; USD 15,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Medical benefits

401(k) match

Paid time off

Tuition assistance

Employee discounts

Wellness programs

Incentive awards

Job summary

Keystone Automotive Operations, Inc. is seeking a Customer Service Representative to be the first point of contact for established customers by phone and email, handling orders and updates with professionalism.

The role requires a high school diploma or equivalent and strong communication skills, with bilingual English/FR or English/ES highly valued. Onsite training, potential hybrid work after six months, and a supportive environment are offered.

Qualifications

• High school diploma or equivalent required.
• Sales or customer service experience in a call center preferred.
• Bilingual English with French or Spanish highly valued.
• Strong communication and problem-solving skills.
• Able to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone and email.
• Provide order and delivery updates to customers.
• Coordinate with internal teams, carriers, and suppliers.
• Identify needs and suggest solutions to improve service.
• Maintain high standards of customer experience while meeting targets.

Skills

Strong communication

Customer service

Bilingual EN/FR

Bilingual EN/ES

Microsoft Office

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be.

Customer Service Representative

Company: Keystone Automotive Operations, Inc.

Location: Exeter, PA

Hourly Pay: Up to $19/hour

Schedule: Monday through Friday, 9:00 a.m. to 5:30 p.m.

Position Type: Customer Service / Call Center Support

Work Environment: Call center role

Why Join Keystone?

• No automotive, RV, or college degree required - we pay you to learn
• Receive in-depth onsite training, individual coaching, and support as you grow
• Potential for a hybrid work-from-home schedule after 6 months of onsite training based on performance
• Build highly transferable customer service, communication, and problem-solving skills

About the Role

As a Customer Service Representative, you will be the first point of contact for established customers by phone and email. You'll answer questions, provide order and delivery updates, and help resolve issues with professionalism and accuracy.

What You'll Do

• Support established customers by phone and email with timely, accurate service
• Provide order and delivery updates and help resolve customer concerns
• Partner with internal teams, carriers, and suppliers when additional support is needed
• Identify customer needs and offer recommendations when appropriate
• Meet performance standards while maintaining a positive, efficient customer experience

What We're Looking For

• Strong communication skills with the ability to listen, empathize, and provide solutions
• Positive, customer-first attitude with energy and professionalism
• Dependable, detail-oriented, and calm under pressure
• Eagerness to learn and grow in a fast-paced, team-driven environment
• Basic computer proficiency, including Microsoft Office, email, and data entry
• High school diploma or equivalent required
• Sales or customer service experience in a call center is preferred, but not required
• Bilingual English/French or English/Spanish skills are highly valued

Work Environment

• Periodic travel may be required, including overnight stays to attend trade shows
• Must be able to lift freight up to 50 pounds

Benefits and Perks

• Competitive hourly pay, performance bonus opportunities, Daily Pay, and direct deposit
• Medical, dental, vision, prescription, and related benefit options
• 401(k) with company match
• Paid time off, company holidays, and parental leave
• Training, career development, tuition assistance, and dependent scholarship opportunities
• Employee discounts, referral bonus program, wellness programs, and incentive award opportunities

Who We Are

Keystone Automotive Operations, Inc. is North America's leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our people-focused culture is built on growth, inclusion, recognition, and our Company Values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun.

Join us for an exciting career journey with positive, driven individuals.