Customer Service Representative

PestCo; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K – Employer Match

Paid Time Off

Job summary

PestCo, including Arrow Pest Control, is hiring a Customer Service Representative in Morganville, NJ. The role handles incoming calls, maintains a sales lead database, and responds to customer inquiries with a focus on satisfaction.

Education requires a high school diploma or equivalent. Strong communication and Microsoft Office skills are essential; pest control experience is a plus but not required. On-the-job education and training are provided.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills—verbal and written.
• Excellent customer service and in-person presentation abilities.
• Detail-oriented with accurate record keeping.
• Self-motivated and driven to achieve results.
• Proficiency with Microsoft Word, Excel, PowerPoint; Mac knowledge helpful.
• Pass a background check.
• Pest control experience preferred but not required.

Responsibilities

• Manage incoming calls and customer inquiries.
• Maintain a customer Sales lead database.
• Respond to routine customer questions promptly.
• Identify and assess customer inquiries to achieve satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop knowledge of the company’s products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Skills

Customer service

Verbal communication

Written communication

Record keeping

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

PowerPoint

Job description

Work. Grow. Build. Life.

Arrow Pest Control is proud to be a part of the PestCo’s family of companies: Founded in late 2021, PestCo is one of the fastest growing Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Work. Grow. Build. Life. Arrow Pest Control is proud to be a part of the PestCo’s family of companies: Founded in late 2021, PestCo is one of the fastest growing Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Location:

Morganville, NJ 07751

Position Type:

Full time

Schedule:

Monday-Friday (Saturday as Needed)

Key Responsibilities

• Manage incoming calls and customer inquiries.
• Manage and maintain a customer “Sales lead” database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Qualifications & Requirements

• High school diploma or equivalent.
• Strong Communication skills effectively through verbal, written and in person.
• Strong customer service and in-person presentation skills.
• Strong attention to detail and accurate record keeping.
• Self-motivated and results driven.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac
• Pass a background check.
• Pest Control experience preferred but not required.

Why Join the PestCo Team?

Comprehensive Benefit Plans

• Overtime, Commissions, and Bonuses (for applicable roles)
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K – Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• Employee Assistance Program
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• SmartDollar Financial Wellness Program
• Educational Resources and Training provided on-the-job.

Medical Benefits are effective on the 1st of the month following the date of hire.

To learn more about PestCo Holdings LLC please visit pestcoholdings.com.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.