Customer Service Representative

The Rink Exchange; Eugene (OR); On-site; USD 17,908 - 22,041; Part time

Job summary

The Rink Exchange in Eugene, Oregon is seeking a part-time Customer Service Representative to help guests, run the snack/pro shop, and keep the lobby welcoming. The role combines customer service with light sales and hands-on maintenance.

Candidates should have reliable transportation, be punctual, and be comfortable using Office 365 apps. Prior customer service is preferred; weekend and late afternoon shifts are common. Flexible schedule and team-focused environment are highlighted.

Qualifications

• Experience in customer service preferred.
• Reliable transportation and punctuality required.
• Office 365 familiarity (Word, Excel, Teams, Outlook) is a plus.

Responsibilities

• Provide excellent customer service to guests.
• Maintain snack and pro shop areas for sale of food and hockey/figure skating equipment.
• Create a friendly lobby atmosphere; perform cleaning duties as needed.
• Support hockey and skating activities with a positive attitude.

Skills

Customer service

POS skills

Sales skills

Cleaning duties

Tools

Office 365

Job description

Customer Service Representative (CSR)

The Rink Exchange
Position: Customer Service Representative (CSR)

Pay

Minimum Wage.

General Description

The Rink Exchange is an ice arena that provides services to user groups and individuals who are looking for curricular activities on the ice. The position of Customer Service Representative (CSR) is ideally for someone who can provide excellent customer service while also fulfilling various cleaning and janitorial needs. Having computer skills, P.O.S. skills and sales skills is preferable.

Responsibilities

Principal duties include 1) working with customers and providing them with excellent customer service; 2) maintaining the snack and pro shop where food, hockey equipment and figure skating equipment is available for sale; 3) providing customers with a pleasant atmosphere in the lobby; 4) performing an array of cleaning duties.

This job is particularly rewarding if you love the sport of hockey, figure skating or simply just enjoy interacting with other people.

Prerequisites

Applicants must have a reliable way to get to and from work and must be able to show up to work on time consistently. Computer skills are preferred but not required. Having prior customer service experience is also preferred.

Is is suggested that applicants for the CSR position have fluency in the following applications: Office 365 Suite (Word, Excel, Teams, Outlook)

Time Commitment

20-30 hours per week working 2-5 days per week. Flexible days and hours but generally late afternoon to late evening shifts on weekdays. Shifts start as early as 6AM on weekends. Closing shift on weekends ends as late as 12AM.