Customer Service Representative

Crunch Fitness - JFF North America; Richmond (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Gym membership

401(k)

Employee discounts

Uniforms provided

Training and development

Job summary

Crunch Fitness - JFF North America is seeking a friendly Customer Service Representative to ensure members, guests, and prospective members receive top-notch service at the front desk. This is a part-time, hourly non-exempt position focused on welcoming guests, processing check-ins, and supporting membership sales.

Responsibilities include greeting and checking in all members and visitors, informing prospective members about membership options and promotions, answering calls professionally, and

Responsibilities

• Greet and check in all members, guests, and prospective members
• Inform prospective members about our membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate necessary updates to members' accounts
• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned
• Currently hiring for morning, afternoon and closing shifts.

Job description

Benefits:

• Free gym membership
• 401(k)
• Employee discounts
• Free uniforms
• Training & development

Customer Service Representative

Job Description & Performance Expectations

JOB DESCRIPTION

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.

RESPONSIBILITIES & EXPECTATIONS

Member Experience & Sales Support

• Greet and check in all members, guests, and prospective members
• Inform prospective members about our membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate necessary updates to members' accounts

Front Desk Operations & Compliance

• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the neatness and cleanliness of the club
• Other duties as assigned

Currently hiring for morning, afternoon and closing shifts.

These duties and responsibilities may change at any time.