Customer Service Representative

FatCats; Bluffdale (UT); On-site; USD 17,000 - 22,000; Part time

Job summary

FatCats in Bluffdale, Utah is seeking a Customer Service Representative to ensure guests have a great time from start to finish. You will operate the register, help guests with tickets and snacks, and assist with prizes in a fast-paced, team-oriented environment.

Shifts run evenings, weekends, and holidays; you will stay proactive, keep areas clean, and coordinate with the Shift Lead at handoff to clock out. If you enjoy helping guests and thrive in busy settings, apply today.

Qualifications

• Excellent guest service skills and ability to engage guests.
• Reliable communicator and team player.
• Ability to handle cash register accurately.
• Willingness to work nights, weekends, and holidays.
• Stay organized and proactive in a busy environment.

Responsibilities

• Operate the cash register and process guest transactions.
• Assist guests with tickets, snacks, and merchandise.
• Restock and clean work areas; keep shelves tidy.
• Help guests find prizes and participate in loyalty sign-ups.
• Communicate with Shift Lead to ensure smooth shift handoff.

Skills

Customer service

Communication

Teamwork

Proactivity

Cash handling

Time management

Job description

Description

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle other tasks to keep our guests happy. This role is perfect for someone who thrives in a busy environment, communicates well, and works great with a team.

Your day starts with a check-in with a Shift Lead, then you grab a radio and cash drawer. You'll spend your shift helping guests buy movie tickets, sign up for our loyalty program, get their popcorn, and search for ways to proactively "wow" our guests. When things slow down, you help clean, restock, and cover other stations as needed. Before your shift ends, ensure everything is in order, and then check with the Shift Lead before clocking out.

The Schedule

We're busiest when others are having fun, so we need people who can work nights, weekends, and holidays. We will always try our best to accommodate your schedule. Most shifts start between 4 pm and 6 pm and go until 9 pm or 12 am

Requirements

Job Requirements

• Work well with others and communicate clearly.
• Engage with guests to create great experiences.
• Be proactive and think ahead to see what needs to be done.
• Handle various tasks like accurately running the register, cleaning, and restocking.
• Manage time and tasks efficiently.