Customer Service Representative

Adecco; Erie (Erie County); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Job summary

Adecco is seeking a Customer Service Representative in Erie, PA for a contract opportunity in a manufacturing setting.

You will serve as a primary point of contact for customers, coordinate shipments, review orders and billing, and maintain records to ensure accuracy and timely service. This role emphasizes detail orientation and strong computer skills, with competitive hourly pay and benefits.

Equal opportunity employer; veterans and disabled candidates encouraged to apply.

Qualifications

• High School Diploma.
• Strong computer skills.
• Strong attention to detail.

Responsibilities

• Serve as a key point of contact for customers, vendors, and internal teams to ensure exceptional service and timely issue resolution.
• Coordinate equipment shipments, tracking, and service activities to support on-time completion of customer requests.
• Maintain accurate customer, equipment, and service records within company systems and databases.
• Review and process purchase orders, contracts, invoices, and billing documentation for accuracy and compliance.
• Monitor service progress and proactively communicate status updates to customers and stakeholders.
• Partner with laboratory, field service, and operations teams to ensure efficient workflow management and operational excellence.
• Prepare reports, documentation, and correspondence to support daily business operations and customer needs.
• Research and resolve discrepancies related to equipment records, billing, and service transactions.
• Assist with vendor management activities, including scheduling, purchase requisitions, and service coordination.
• Contribute to a positive customer experience by delivering responsive support, attention to detail, and effective problem-solving.

Skills

Strong computer skills

Strong attention to detail

Education

High School Diploma

Job description

Adecco is currently assisting a local client in their search to fill a Customer Service Representative job in Erie, PA. This is a contract opportunity. As a Customer Service Representative, you will be responsible for customer service in a manufacturing setting!

Responsibilities

• Serve as a key point of contact for customers, vendors, and internal teams to ensure exceptional service and timely issue resolution.
• Coordinate equipment shipments, tracking, and service activities to support on-time completion of customer requests.
• Maintain accurate customer, equipment, and service records within company systems and databases.
• Review and process purchase orders, contracts, invoices, and billing documentation for accuracy and compliance.
• Monitor service progress and proactively communicate status updates to customers and stakeholders.
• Partner with laboratory, field service, and operations teams to ensure efficient workflow management and operational excellence.
• Prepare reports, documentation, and correspondence to support daily business operations and customer needs.
• Research and resolve discrepancies related to equipment records, billing, and service transactions.
• Assist with vendor management activities, including scheduling, purchase requisitions, and service coordination.
• Contribute to a positive customer experience by delivering responsive support, attention to detail, and effective problem-solving.

Qualifications

• High School Diploma
• Strong computer skills
• Strong attention to detail

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Pay Details: $21.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.