Customer Service Representative

Beacon Hill; Eden Prairie (MN); On-site; USD 28,929 - 39,950; Part time

Job summary

Beacon Hill in Eden Prairie, MN is seeking a Customer Service Representative for a contract-to-hire engagement. You will be a primary liaison, handling phone and email inquiries, providing product and service information, and directing requests with accuracy.

This role starts ASAP, is onsite, and pays about $25 per hour. The ideal candidate has a high school diploma and at least one year in customer service, preferably in healthcare, with strong communication, organization, and data-entry skills.

Qualifications

• High school diploma or equivalent required.
• At least one year of experience in customer service, front desk support, or a call center environment preferred.
• Previous healthcare, medical office, or patient-facing setting strongly preferred.
• Comfortable using Microsoft Office applications, email platforms, and data entry systems.
• Strong written and verbal communication skills.
• Excellent organizational, problem-solving, and time management abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Dependable with a strong sense of accountability and professionalism.
• Must be located in the Minneapolis area.

Responsibilities

• Receive, evaluate, and direct incoming phone calls according to guidelines.
• Assist customers by providing information regarding products and services.
• Respond to customer questions and concerns via phone and email.
• Enter and maintain customer information and records accurately.
• Recommend process improvements to enhance efficiency and satisfaction.
• Provide administrative and operational support as needed.
• Perform additional customer service-related duties as assigned.

Skills

Communication skills

MS Office

Data entry

Organizational skills

Time management

Problem-solving

Accountability

Phone & email support

Education

High school diploma or equivalent

Tools

Email platforms

Data entry systems

MS Office Suite

Job description

Customer Service Representative (1468245) Eden Prairie, Minnesota

Salary: USD25 - USD25 per hour

Location:eden Prairie, MN (100% Onsite)
Pay Rate:$25.00/hour
Position Type:Contract to hire
Duration:Approx. 6 months with potential extension
Start Date:ASAP

This customer-facing support role is responsible for providing timely and professional assistance to clients through both phone and email communication. The ideal candidate will serve as a key point of contact for customer inquiries, helping resolve issues, answer questions, and ensure a positive customer experience.

Key Responsibilities

• Receive, evaluate, and direct incoming phone calls in accordance with established guidelines and procedures.
• Assist customers by providing detailed and accurate information regarding products and services.
• Respond promptly and professionally to customer questions and concerns via phone and email.
• Enter and maintain customer information and records with a high degree of accuracy.
• Recommend process improvements that enhance efficiency and overall customer satisfaction.
• Provide administrative and operational support as needed.
• Perform additional customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least one year of experience in customer service, front desk support, or a call center environment preferred.
• Previous experience in a healthcare, medical office, or patient-facing setting strongly preferred.
• Comfortable using Microsoft Office applications, email platforms, and data entry systems.
• Strong written and verbal communication skills.
• Excellent organizational, problem-solving, and time management abilities.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Dependable with a strong sense of accountability and professionalism.
• Must be located in the Minneapolis area.

Ideal Candidate

• Passionate about delivering exceptional customer service and building positive relationships.
• Excellent listener with the ability to communicate clearly, confidently, and professionally.
• Patient, empathetic, and committed to helping others.
• Flexible and open to coaching, feedback, and continuous improvement.
• Team-oriented individual who enjoys supporting colleagues and contributing to shared success.
• Curious, humble, and motivated by making a meaningful impact.
• Comfortable interacting with healthcare professionals, business leaders, and other professional contacts.