Customer Service Representative

Atterro; East Windsor Township (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive benefits (medical, dent,

vision coverage)

Life and disability insurance

Optional 401(k) plan

Supportive team environment

Job summary

Staffmark is hiring a Customer Service Representative in East Windsor, NJ. This role focuses on delivering outstanding customer service, addressing inquiries via phone and email, and managing orders and records in a fast-paced environment.

The position requires a high school diploma or GED with strong computer and data-entry skills. Experience in shipping/logistics is a plus, with a supportive team ready to help you grow.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree preferred.
• Strong computer, data entry, and communication skills.

Responsibilities

• Deliver exceptional customer service and support before and after sales.
• Respond to inquiries, complaints, returns, and product requests by phone and email.
• Process orders, provide pricing information, and coordinate fulfillment.
• Monitor shipments and communicate updates or delays.
• Maintain accurate sales orders and customer records.

Skills

Customer service

Data entry

Communication skills

Multitasking

Problem solving

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

CRM systems

Job description

Now hiring for a Customer Service Representative
Location: East Windsor, NJ
Pay Rate: $18.50 per hour
Schedule: Monday – Friday | 8 AM – 5 PM

This Job’s for the Talker, the Helper, the Keyboard Ninja

Looking for Customer Service Representative jobs in East Windsor where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required
• Associate’s or Bachelor’s degree preferred
• Strong computer, data entry, and communication skills

Experience Requirements

• Previous customer service or call center experience
• Experience handling customer inquiries by phone and email
• Proficient in the use of Microsoft apps
• Ability to manage order entry, invoicing, and customer records accurately
• Experience working with shipping, logistics, or product fulfillment processes is a plus

Preferred Qualifications

• Excellent problem-solving and conflict-resolution skills
• Ability to build positive customer relationships and improve customer satisfaction
• Strong organizational skills with the ability to multitask effectively
• Knowledge of product support, sales coordination, and customer account management
• Proficiency with customer databases, CRM systems, and Microsoft Office applications

Physical Capabilities

• Ability to sit, stand, and work at a computer for extended periods
• Ability to communicate clearly by phone, email, and in person
• Capable of performing repetitive computer and data-entry tasks

Job Duties

• Deliver exceptional customer service and support before and after sales
• Respond to customer inquiries, complaints, returns, and product requests via phone and email
• Process customer orders, provide pricing information, and coordinate order fulfillment
• Assist with product purchasing, shipping methods, routing, and delivery schedules
• Monitor shipments and proactively communicate shipping updates or delays
• Contact customers regarding contract cancellations and identify resolution opportunities
• Maintain accurate sales orders, invoicing records, and customer account information
• Develop product knowledge and collaborate with internal teams to improve customer service processes

Please note: Duties and responsibilities may change based on business needs.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Communication through Email & text is top tier.” Staffmark Associate

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Representative provides essential customer support by responding to inquiries, resolving concerns, and maintaining positive communication throughout every interaction. This position requires professionalism, adaptability, and a commitment to customer satisfaction.

Successful Customer Service Representative professionals understand the value of active listening, clear communication, and accurate documentation while supporting efficient business operations. Strong interpersonal skills contribute to successful customer relationships.

This profession is well suited for individuals who enjoy helping customers and supporting organizational success.