Customer Service Representative

Atterro; Upland (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical, dental, vision benefits

Life and disability insurance

401(k) plan

Supportive team environment

Job summary

Atterro is seeking a Customer Service Representative in Upland, CA. You will help residents with utility accounts, licensing, and city services, providing accurate information and friendly support.

The role requires 1–2 years in customer service, strong communication, and the ability to manage multiple tasks in a fast-paced municipal environment. Competitive pay and benefits are offered.

Qualifications

• High school diploma or GED required.
• Coursework in business administration, customer service, accounting, or related field preferred.
• Basic proficiency with Microsoft Office and computerized customer account systems.
• Ability to learn municipal policies, utility billing procedures, and cash handling practices.

Responsibilities

• Provide exceptional customer service to residents, businesses, and the public by phone and in person.
• Answer questions and provide information regarding utility accounts, billing, licensing, fees, and city services.
• Process payments, maintain cash receipts, and balance transactions accurately.
• Assist customers with account inquiries, service requests, and payment-related concerns.
• Handle delinquent utility account issues and explain collection procedures and payment options.

Skills

Customer service

Communication

Multitasking

Problem solving

Confidential records

Education

High school diploma or GED

Business/cust service coursework

Microsoft Office proficiency

Municipal policies & billing knowledge

Tools

Billing software

CRM systems

Cash handling systems

Job description

Now hiring for a Customer Service Representative
Location: Upland, CA
Pay Rate: $20.00 – $26.00 per hour
Monday – Thursday | 7:00 AM – 6:00 PM

Customer Happiness Specialist (Yes, It’s a Real Job!)

Looking for Customer Service Representative jobs in Upland where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or GED required.
• Additional coursework in business administration, customer service, accounting, or a related field preferred.
• Basic proficiency with Microsoft Office and computerized customer account systems.
• Ability to learn municipal policies, utility billing procedures, and cash handling practices.

Experience Requirements

• 1 to 2 years customer service in a city or county environment.
• Experience handling customer inquiries, account issues, and payment transactions.
• Strong verbal and written communication skills with the ability to interact professionally with diverse customers.
• Ability to manage multiple tasks and provide accurate information in a fast-paced environment.
• Experience maintaining confidential records and handling sensitive customer information.

Preferred Qualifications

• Experience with utility billing, collections, licensing programs, or municipal government services.
• Knowledge of customer account management and cash receipting procedures.
• Strong conflict-resolution and problem-solving skills.
• Ability to handle difficult customer situations with professionalism and empathy.
• Experience working with billing software, databases, and customer relationship management systems.

Physical Capabilities

• Ability to sit, stand, and work at a customer service counter for extended periods.
• Frequently use computers, telephones, and office equipment throughout the workday.
• Ability to communicate clearly in person, by phone, and through written correspondence.
• Capable of performing repetitive data entry and administrative tasks with accuracy.

Job Duties

• Provide exceptional customer service to residents, businesses, and the public by phone and in person.
• Answer questions and provide information regarding utility accounts, billing, licensing, fees, and city services.
• Process payments, maintain cash receipts, and balance transactions accurately.
• Assist customers with account inquiries, service requests, and payment-related concerns.
• Handle delinquent utility account issues and explain collection procedures and payment options.
• Issue and process business licenses, permits, and other city-related fees and applications.
• Maintain accurate customer records and update account information in city databases.
• Resolve customer concerns professionally while ensuring compliance with city policies and procedures.
• Support daily administrative operations and maintain a high level of customer satisfaction.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also.” –Staffmark, Customer Service Rep

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative helps customers receive the information, assistance, and support they need while representing the organization with professionalism and respect. This role requires strong communication, organization, and customer service skills.

The Customer Service Representative supports efficient business operations through accurate documentation, timely follow-up, and collaborative problem solving. Successful professionals contribute to positive customer relationships and long-term satisfaction.

This role offers rewarding opportunities for individuals who enjoy working with people and solving problems.