Customer Service Representative

Kimble Companies; Dover (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) retirement plan with match

Comprehensive medical benefits, dental

Employee assistance program (EAP)

Health care and dependent care FSA

Life insurance and AD&D insurance

Paid time off

Referral program

Employee Discount Program

Job summary

Kimble Company is seeking a Customer Service Representative to join its high-volume solution center. The role focuses on delivering excellent customer service, multitasking between calls and computer systems, and coordinating emails to resolve client issues in a fast-paced environment.

You will be the front-line contact for clients, requiring strong communication and problem-solving skills, with an emphasis on maintaining composure and professionalism at all times.

Qualifications

• High school diploma required or GED equivalent.
• Previous customer service experience.
• Ability to type 45 WPM with a minimum of 92% accuracy preferred.
• Ability to multi-task with a high volume call center.
• Successfully pass a pre-employment drug screen and background check.

Responsibilities

• Answer customer calls promptly and courteously utilizing custom procedure.
• Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
• Professional interaction with customers over the phone and face-to-face.
• Work with other departments to resolve customer’s issues.
• Log and record information into customer accounts using a computer.
• Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
• Process payments as necessary.
• Maintain a positive work atmosphere with a culture of respect for others.
• Other assigned duties from Manager.

Skills

Customer service

Typing 45 WPM

Multitasking

Pre-employment drug screen

Education

High school diploma or GED

Job description

The Customer Service Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.

About Us

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Minimum Requirements For CSR

• High school diploma required or GED equivalent
• Previous customer service experience
• Ability to type 45 WPM with a minimum of 92% accuracy preferred
• Ability to multi-task with a high volume call center
• Successfully pass a pre-employment drug screen and background check

Customer Service Responsibilities And Duties

• Answer customer calls promptly and courteously utilizing custom procedure.
• Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
• Professional interaction with customers over the phone and face-to-face.
• Work with other departments to resolve customer’s issues.
• Log and record information into customer accounts using a computer.
• Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
• Process payments as necessary.
• Maintain a positive work atmosphere with a culture of respect for others.
• Other assigned duties from Manager.

Benefits

• 401(k) retirement plan with match
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee assistance program (EAP)
• Health care and dependent care spending accounts (FSA)
• Life insurance and accidental death & dismemberment insurance.
• Paid time off
• Referral program
• Employee Discount Program

Day Shift

Weekly day range: Monday to Friday | Rotating weekends