Collections Associate

Kimble; Dover (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) retirement plan with match

Comprehensive medical benefits

Dental and vision coverage

Employee assistance program (EAP)

Health care and dependent care FSA

Life insurance and AD&D

Paid time off

Referral program

Employee Discount Program

Job summary

Kimble in Dover, Ohio is seeking a detail-oriented Collections Associate to manage day-to-day collection activities and work closely with the Commercial Sales Team. The role emphasizes reviewing accounts, generating notices, reporting on credit holds, and supporting the customer service group, with a focus on accuracy, confidentiality, and timely follow-ups.

This full-time position offers a structured schedule, benefits including a 401(k) match, health coverage, and growth opportunities within a

Qualifications

• High School Diploma or GED required.
• Previous experience in collections and customer service required.
• Proficient skills with Microsoft Office (Word, Excel, PowerPoint, and Access) required.
• Ability to maintain confidentiality of all reports and information.
• Highly detail oriented.

Responsibilities

• Review accounts and prepare collection notices each month ensuring correct balance information is presented.
• Prepare monthly reporting for Commercial Sales Team regarding commercial accounts placed on suspension of service (Credit Hold). Update reporting with actions taken with customers.
• Cancel accounts monthly for nonpayment. Review delinquent accounts for write-offs and declined AUTO-PAY accounts.
• Ensure monthly reporting reflects correct account status and adjust accordingly.
• Perform duties of the collection clerk on a daily basis, as needed.
• Assist customer service department as needed.
• Regular attendance consistent with the Company Attendance Policy.
• All other duties as assigned by management.

Skills

Collections experience

Customer service

Confidentiality

Detail oriented

Education

High School Diploma or GED

Tools

Word

Excel

PowerPoint

Access

Job description

The Collections Associate is responsible for the day-to-day operations of the collections department.

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Minimum Qualifications:

• High School Diploma or GED required.
• Previous experience in collections and customer service required.
• Proficient skills with Microsoft Office (Word, Excel, PowerPoint, and Access) required.
• Ability to maintain confidentiality of all reports and information.
• Highly detail oriented.
• Must be able to successfully pass pre-employment drug screen and background check.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Primary Responsibilities and Duties:

• Review accounts and prepare collection notices each month ensuring correct balance information is presented.
• Prepare monthly reporting for Commercial Sales Team regarding commercial accounts placed on suspension of service (Credit Hold). Update reporting with actions taken with customers.
• Cancel accounts monthly for nonpayment. Review delinquent accounts for write-offs and declined AUTO-PAY accounts.
• Ensure monthly reporting reflects correct account status and adjust accordingly.
• Perform duties of the collection clerk on a daily basis, as needed.
• Assist customer service department as needed.
• Regular attendance consistent with the Company Attendance Policy.
• All other duties as assigned by management.

Benefits:

• 401(k) retirement plan with match
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee assistance program (EAP)
• Health care and dependent care spending accounts (FSA)
• Life insurance and accidental death & dismemberment insurance.
• Paid time off
• Referral program
• Employee Discount Program

Schedule: Day shift | Monday to Friday | Weekends as needed