Customer Service Representative

Premier Swim Academy - Diamond Bar; Diamond Bar (CA); On-site; USD 25,000 - 29,000; Part time

Job summary

Premier Swim Academy in Diamond Bar is seeking a part-time Customer Service Representative to be the main contact for public swimmers and families. You will handle check-ins, manage swim lesson flow, and assist patrons with inquiries and account changes while upholding accuracy and professionalism.

The role requires arranging opening/closing duties, staying proactive about class fill rates, and maintaining a welcoming, safe environment. Some lifting and weekend shifts may be necessary.

Qualifications

• Must be at least 16 years of age.
• Ability to obtain and maintain a StarGuard Elite Basic Life Support certification.
• Availability for at least 3 days a week, Monday-Saturday.
• Reliability and commitment to scheduled shifts.
• Comfortable in communication with both adults and children.
• Must have the ability to lift 50 lbs. and stand for 8 hours.

Responsibilities

• Assist with all opening and/or closing procedures at the facility.
• Ability to learn and execute all front desk admin duties.
• Being proactive and looking for ways to improve class fill rates and family happiness.
• Contributing to team culture by participating in team events and cultivating a positive atmosphere.
• Proficient in all technology platforms utilized by Premier Swim Academy.
• Maintain a high level of customer service to patrons.
• Ensure that all rules and appropriate safety measures are stated and communicated clearly.
• Know all swim programs, events, and other activities that occur at the aquatic facilities.
• Attend quarterly in-service training programs.
• Perform other duties as assigned.

Skills

Customer service

Job description

COMPENSATION

$18.35-$21.35/hour

Part-time, hourly

SUMMARY

As a Customer Service Representative, you will serve as the main contact for the public swimmers and the families participating in Premier Swim Academy programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position.

ESSENTIAL DUTIES

• Assist with all opening and/or closing procedures at the facility
• Ability to learn and execute all front desk admin duties
• Being proactive and looking for ways to improve class fill rates and family happiness
• Contributing to team culture by participating in team events and cultivating a positive atmosphere
• Proficient in all technology platforms utilized by Premier Swim Academy
• Maintain a high level of customer service to patrons
• Ensure that all rules and appropriate safety measures are stated and communicated clearly
• Know all swim programs, events, and other activities that occur at the aquatic facilities
• Attend quarterly in-service training programs
• Perform other duties as assigned

QUALIFICATIONS

Minimum

• Must be at least 16 years of age
• Ability to obtain and maintain a StarGuard Elite Basic Life Support certification
• Availability for at least 3 days a week, Monday-Saturday
• Reliability and commitment to scheduled shifts
• Comfortable in communication with both adults and children
• Must have the ability to lift 50 lbs. and stand for 8 hours

Preferred

• Have prior swim customer service experience
• StarGuard Elite Basic Life Support Certification
• Morning, weekday, and/or weekend availability

WHAT SETS PREMIER AQUATICS APART?

Exciting Opportunities:

Immerse yourself in a career that's not just about lifeguarding – it's about creating memorable experiences by the water.

Professional Development:

We love to promote from within! You may have the opportunity to enhance your skills through our exclusive leadership training and safety credentials, designed to advance your career and set you apart.

Build Your Resume:

We're not just offering a job; we're offering a pathway to enhancing your resume and college applications. Make a splash with the right experience!

Team Spirit:

Join a community of like-minded individuals who share your passion for water safety and having a great time while doing it.

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.

Our company is committed to equal employment opportunities.

We will not discriminate against employees or applicants for employment on anylegally-recognizedbasis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.