Customer Service Representative

Premier Aquatics; Orange (CA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Career development

Resume building

Team atmosphere

Water safety focus

Job summary

Premier Aquatics is seeking a part-time Customer Service Representative at the Paramount Aquatic Center to manage check-ins, oversee swim lesson logistics, and assist patrons with inquiries and account adjustments. The role emphasizes accuracy, efficiency, and professional service.

The position requires being at least 16 years old, the ability to lift 50 lbs, and availability for 3 days a week. Training and growth opportunities are provided to enhance skills and experience.

Qualifications

• Must be at least 16 years old.
• Ability to obtain and maintain StarGuard Elite Basic Life Support certification.
• Availability for at least 3 days a week, Monday - Saturday.
• Reliability and commitment to scheduled shifts.
• Comfortable in communication with both adults and children.
• Must have the ability to lift 50 lbs. and stand for 8 hours.

Responsibilities

• Assist with all opening and/or closing procedures at the facility.
• Ability to learn and execute all front desk admin duties.
• Improve class fill rates and family happiness.
• Contribute to team culture by participating in team events and cultivating a positive atmosphere.
• Proficient in all technology platforms utilized by Premier Aquatics.
• Maintain a high level of customer service to patrons.
• Ensure that all rules and appropriate safety measures are stated and communicated clearly.
• Know all swim programs, events, and other activities that occur at the Paramount Aquatic Center.
• Attend quarterly in-service training programs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Reliability

Multitasking

Physical endurance

Education

StarGuard Elite Basic Life Support Certification

Tools

Premier Aquatics tech platforms

Job description

No Experience Needed

PART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS

Compensation

$17.00-$20.00/hour

No Experience Needed

PART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS

Compensation

$17.00-$20.00/hour

Part-time, hourly

Summary

As a Customer Service Representative, you will serve as the main contact for the public swimmers and the families participating in the Premier Swim programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position.

Essential Duties

• Assist with all opening and/or closing procedures at the facility
• Ability to learn and execute all front desk admin duties
• Being proactive and looking for ways to improve class fill rates and family happiness
• Contributing to team culture by participating in team events and cultivating a positive atmosphere
• Proficient in all technology platforms utilized by Premier Aquatics
• Maintain a high level of customer service to patrons
• Ensure that all rules and appropriate safety measures are stated and communicated clearly
• Know all swim programs, events, and other activities that occur at the Paramount Aquatic Center
• Attend quarterly in-service training programs
• Perform other duties as assigned

Requirements

QUALIFICATIONS

Minimum

• Must be at least 16 years of age
• Ability to obtain and maintain a StarGuard Elite Basic Life Support certification
• Availability for at least 3 days a week, Monday - Saturday
• Reliability and commitment to scheduled shifts
• Comfortable in communication with both adults and children
• Must have the ability to lift 50 lbs. and stand for 8 hours

Preferred

• Have prior swim customer service experience
• StarGuard Elite Basic Life Support Certification
• Morning, weekday, and/or weekend availability

Benefits

• Exciting Opportunities: Immerse yourself in a career that's not just about lifeguarding – it's about creating memorable experiences by the water.
• Professional Development: We love to promote from within! You may have the opportunity to enhance your skills through our exclusive leadership training and safety credentials, designed to advance your career and set you apart.
• Build Your Resume: We're not just offering a job; we're offering a pathway to enhancing your resume and college applications. Make a splash with the right experience!
• Team Spirit: Join a community of like-minded individuals who share your passion for water safety and having a great time while doing it.

WHAT SETS PREMIER AQUATICS APART?

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.

Our company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally-recognized basis ["protected class"] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.