Customer Service Representative

Premier Aquatics; Aliso Viejo (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

Premier Aquatics in Aliso Viejo, CA is hiring a Customer Service Representative to greet swimmers and families, manage check-ins, and support swim lesson operations with accuracy and professionalism.

You will handle front desk duties, assist with program information, and ensure safety rules are communicated. This part-time, hourly role offers growth opportunities with raises after 60 shifts and a supportive team culture.

Qualifications

• Must be at least 16 years old.
• Available for at least 3 days a week, Monday - Saturday.
• Ability to obtain and maintain StarGuard Elite Basic Life Support certification.

Responsibilities

• Assist with opening and/or closing procedures at the facility
• Ability to learn and execute all front desk admin duties
• Being proactive and looking for ways to improve class fill rates and family happiness
• Contributing to team culture by participating in team events and cultivating a positive atmosphere
• Proficient in all technology platforms utilized by Premier Aquatics
• Maintain a high level of customer service to patrons
• Ensure that all rules and appropriate safety measures are stated and communicated clearly
• Know all swim programs, events, and other activities that occur at the Paramount Aquatic Center
• Attend quarterly in-service training programs
• Perform other duties as assigned

Skills

Customer service

Front desk operations

Communication

Reliability

Team player

Education

StarGuard Elite Basic Life Support certification

Job description

No Experience Needed

PART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS

Compensation
$17.00-$20.00/hour

No Experience Needed
PART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS
Compensation
$17.00-$20.00/hour
Part-time, hourly
Availability needed: Tu/Th 6am- 10:30am

Summary

As a Customer Service Representative, you will serve as the main contact for the public swimmers and the families participating in the Premier Swim programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position.

Essential Duties

• Assist with all opening and/or closing procedures at the facility
• Ability to learn and execute all front desk admin duties
• Being proactive and looking for ways to improve class fill rates and family happiness
• Contributing to team culture by participating in team events and cultivating a positive atmosphere
• Proficient in all technology platforms utilized by Premier Aquatics
• Maintain a high level of customer service to patrons
• Ensure that all rules and appropriate safety measures are stated and communicated clearly
• Know all swim programs, events, and other activities that occur at the Paramount Aquatic Center
• Attend quarterly in-service training programs
• Perform other duties as assigned

Requirements

QUALIFICATIONS

Minimum

• Must be at least 16 years of age
• Ability to obtain and maintain a StarGuard Elite Basic Life Support certification
• Availability for at least 3 days a week, Monday - Saturday
• Reliability and commitment to scheduled shifts
• Comfortable in communication with both adults and children

Preferred

• Have prior swim customer service experience
• StarGuard Elite Basic Life Support Certification
• Morning, weekday, and/or weekend availability

Benefits

WHAT SETS PREMIER AQUATICS APART?

Exciting Opportunities:

Immerse yourself in a career that's not just about lifeguarding – it's about creating memorable experiences by the water.

Professional Development:

We love to promote from within! You may have the opportunity to enhance your skills through our exclusive leadership training and safety credentials, designed to advance your career and set you apart.

Build Your Resume:

We're not just offering a job; we're offering a pathway to enhancing your resume and college applications. Make a splash with the right experience!

Team Spirit:

Join a community of like-minded individuals who share your passion for water safety and having a great time while doing it.

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.
Our company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.