Customer Service Representative

Continuum Services; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Job summary

Continuum Services, based in Farmington Hills, Michigan, is seeking a detail-oriented Customer Service Representative to join our team. You will manage customer interactions, maintain accurate records, and support daily operational workflows, ensuring prompt, professional responses to inquiries.

The ideal candidate is proactive, organized, and able to multitask in a fast-paced environment. Prior customer service or administrative experience, strong communication skills, and basic computer

Qualifications

• Previous customer service or administrative experience preferred.
• Strong communication and phone skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic computer proficiency and experience with portals or CRM systems.

Responsibilities

• Manage and update work orders in company portals.
• Answer incoming phone calls and assist customers with inquiries.
• Create and process new work orders accurately.
• Review and complete billing documentation.
• Follow up on quotes to ensure timely responses and customer satisfaction.

Skills

Strong communication

Phone skills

Organizational abilities

Multitasking

CRM systems

Tools

Portals

CRM systems

Job description

Customer Service Representative

Job Summary: We are seeking a detail-oriented and organized Customer Service Representative to join our team. In this role, you will be responsible for managing customer interactions, maintaining accurate records, and supporting daily operational workflows. The ideal candidate is proactive, communicative, and able to handle multiple tasks efficiently.

Key Responsibilities:

• Manage and update work orders (WO's) in company portals
• Answer incoming phone calls and assist customers with inquiries
• Create and process new work orders accurately
• Review and complete billing documentation
• Follow up on quotes to ensure timely responses and customer satisfaction

Qualifications:

• Previous customer service or administrative experience preferred
• Strong communication and phone skills
• Excellent attention to detail and organizational abilities
• Ability to multitask and prioritize in a fast-paced environment
• Basic computer proficiency and experience with portals or CRM systems

Benefits/Perks

• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Opportunities for professional development and advancement.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Company Overview

Continuum Services is a single-source provider with proven expertise, dependability, and scalability in four key areas: facility operations, exterior services, technical services, and environment services. Headquartered in a newly renovated office in Farmington Hills, Continuum is the go-to full-service solution for interior and exterior facility operations, maintenance, and repair. Facilities serviced by CONTINUUM have earned such prestigious accolades as the ENERGY STAR for superior energy performance, BOMA's Office Building of the Year (TOBY) Award and CEL's National Real Estate "A" List Award for Service Excellence. Helping employees develop and become highly skilled professionals who deliver best in class solutions to our clients is what we're all about - join us today!