Customer Service Representative

SEW-EURODRIVE - USA; DeSoto (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

401(k) with Company Match

Paid Vacation & Holidays

Onsite Clinic

Education Assistance

Employee Assistance Program

Job summary

SEW-EURODRIVE seeks a detail-oriented technical sales assistant to support customers and associates, generating quotes and processing orders in CRM and SAP/Configurator. You will coordinate with other departments to ensure timely releases and accurate pricing, while upholding ISO quality and safety standards.

The role offers day shifts, comprehensive benefits, and opportunities to grow within a global power transmission leader in Texas.

Qualifications

• Ability to learn and understand basics of power transmission equipment, catalog information, and meet customer needs.
• Ability to handle stress in a fast-paced environment while following instructions.
• Must have good oral and written communication and organizational skills.
• Ability to organize workload for timely completion with professional communication.
• Ability to work independently and make decisions based on customer information.
• Must be able to sit, stand, walk, reach, push/pull, bend, twist, stoop, and kneel occasionally.

Responsibilities

• Generate quotes in CRM and SAP/Configurator using serial/sales order numbers provided by customers.
• Enter orders in CRM per customer Purchase Order or Referenced Quotation and verify accuracy (account, price, quantity, shipping method, ship-to address, specifications).
• Utilize CRM to enter 2.5 lines per hour as quotes or sales orders.
• Achieve +60% availability to address calls and answer +90% of calls.
• Coordinate with other departments to release orders, expedite parts, and meet customer requirements.
• Comply with ISO Quality and Work Instructions, safety rules, and company policies.

Skills

Power transmission basics

Stress management

Communication

Workload organization

Independent work

Physical stamina

Tools

CRM

SAP

Configurator

Job description

About The Role

This position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be addressed with a view toward growth and long-term relationships while maintaining a consistent and businesslike business attitude.

Rate of Pay: $20.00 per hour

Shift: Day (8:00 am to 5:00 pm)

Top Six Skills and Abilities Being Sought for this Position:

• Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.
• Ability to handle stress and interact with others in a fast-paced environment with continuous interruptions by following instruction- written and verbal.
• Must have good oral and written communication and organizational skills.
• Ability to organize workload for timely accomplishment of work while communicating with all Company employees in a business like and professional manner.
• Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.
• Must be able to sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, and kneel on occasion.

Top Six Actual Tasks Relevant to this Position:

• Generate quotes in CRM and SAP/Configurator using serial/sales order numbers provided by customers.
• Enter orders in CRM as per customer Purchase Order or Referenced Quotation as well as verify order is entered with correct account, price, quantity, shipping method, ship -to address, and correct specifications.
• Utilize CRM to enter 2.5 lines per hour as quotes or sales orders.
• Achieve +60% availability to address calls and answer +90% of calls presented.
• Work with other departments as required to coordinate release of orders, expediting, parts purchasing and availability, and any customer specialty requirements.
• Comply with all current ISO Quality and Work Instructions, all Company Safety rules, and all other Company rules, policies, and procedures to include assessing each situation.

A 10% shift premium is paid for 2nd and 3rd shift positions.

SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

There is no monthly premium required for Employee's coverage:

• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
• Disability - Includes both Short Term Disability and Long Term Disability
• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
• Timely Evaluations with potential for a pay increase
• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
• Holiday Pay - Twelve (12) paid holidays per year
• Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
• Paid Parental Leave - To assist and support new parents with balancing work and family matters
• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
• Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
• Counseling Resources - Easy and convenient access to professional counseling services online
• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
• Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
• Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
• Employee Assistance Programs - program to help employees navigate challenging life circumstances

Additional job requirements and responsibilities would be discussed during the interview process.