Customer Service Representative

Sew-Eurodrive,-Inc.; DeSoto (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

SEW-EURODRIVE in Texas is seeking a technical and sales support associate to assist customers, potential customers and associates, maintain sales activity, and generate new business within corporate guidelines.

You will generate quotes in CRM and SAP/Configurator, enter orders from POs or quotes, and collaborate with other departments to release orders and address special requirements. A 10% shift premium applies to 2nd and 3rd shifts; comprehensive benefits start on day one.

Qualifications

• Ability to learn power transmission equipment and catalog information.
• Strong written and verbal communication skills.
• Ability to organize workload and meet deadlines.
• Ability to work independently with factual decision making.

Responsibilities

• Generate quotes in CRM and SAP/Configurator using customer data.
• Enter orders in CRM per PO or quoted reference with accurate details.
• Use CRM to enter 2.5 lines per hour as quotes or orders.
• Address calls and coordinate with other departments for order release.
• Comply with ISO, safety rules, and company policies.

Skills

Power transmission basics

Customer service

Communication skills

Organizational skills

Independent decision making

Work under pressure

Tools

CRM

SAP/Configurator

Job description

About the RoleThis position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be addressed with a view toward growth and long-term relationships while maintaining a consistent and businesslike business attitude.Rate of Pay: $20.00 per hourShift: Day (8:00 am to 5:00 pm)Top Six Skills and Abilities Being Sought for this Position:Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.Ability to handle stress and interact with others in a fast-paced environment with continuous interruptions by following instruction- written and verbal.Must have good oral and written communication and organizational skills.Ability to organize workload for timely accomplishment of work while communicating with all Company employees in a business like and professional manner.Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.Must be able to sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, and kneel on occasion.Top Six Actual Tasks Relevant to this Position:Generate quotes in CRM and SAP/Configurator using serial/sales order numbers provided by customers.Enter orders in CRM as per customer Purchase Order or Referenced Quotation as well as verify order is entered with correct account, price, quantity, shipping method, ship -to address, and correct specifications.Utilize CRM to enter 2.5 lines per hour as quotes or sales orders.Achieve +60% availability to address calls and answer +90% of calls presented.Work with other departments as required to coordinate release of orders, expediting, parts purchasing and availability, and any customer specialty requirements.Comply with all current ISO Quality and Work Instructions, all Company Safety rules, and all other Company rules, policies, and procedures to include assessing each situation.Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.A 10% shift premium is paid for 2nd and 3rd shift positions.SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!There is no monthly premium required for Employee's coverage:• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment• Disability - Includes both Short Term Disability and Long Term Disability• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment• Timely Evaluations with potential for a pay increase• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service• Holiday Pay - Twelve (12) paid holidays per year• Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually• Paid Parental Leave - To assist and support new parents with balancing work and family matters• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees• Education Assistance Programs - Student Loan Repayment / Tuition Assistance options• Counseling Resources - Easy and convenient access to professional counseling services online• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards• Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements• Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements• Employee Assistance Programs - program to help employees navigate challenging life circumstancesAdditional job requirements and responsibilities would be discussed during the interview process.