Customer Service Representative

Tmc Transportation, Inc; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401(k) Plan

Employee Ownership - ESOP!

Generous Vacation

Job summary

TMC Transportation, Inc., the nation’s largest employee-owned open-deck transportation company, has an immediate full-time opening for a Customer Service Representative in Des Moines, IA. The role focuses on managing relationships with customers within the designated area by accepting freight, resolving issues, and meeting customer requirements.

Shift: Monday-Friday, 7am-4:30pm. Primary duties include developing relationships, booking freight, maintaining productivity goals, and communicating

Qualifications

• Four-year degree, preferably in Transportation and Logistics.
• Transportation, trucking or load planning experience REQUIRED.
• Fluent in keyboard proficiency and 10-key.
• Ability to plan, organize, and handle multiple tasks with accuracy.
• Strong customer solicitation skills and excellent interpersonal abilities.

Responsibilities

• Develop and maintain relationships with customers.
• Obtain and uphold driver and company productivity goals.
• Review incoming trucks and book freight with customers.
• Maintain and log pre-booked freight pending assignment.
• Contact customers to solicit additional freight and load trucks.
• Research and resolve customer inquiries and problems.
• Communicate with customers, sales, fleet managers and internal staff.
• Participate in quality management and process improvement teams.
• Enter customer data and shipping instructions into a computer system.

Skills

Four-year degree

Transportation knowledge

Strong problem-solving

Excellent interpersonal skills

Attention to detail

Strong organizational skills

Effective communication

Education

Bachelor's degree in Transportation and Logistics

Job description

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) Plan
• Employee Ownership - ESOP!
• Generous Vacation

TMC Transportation has an immediate full-time opening for a Customer Service Representative working out of our office in Des Moines, IA.

SHIFT: Monday-Friday, 7am-4:30pm

PRIMARY FUNCTION:

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

• Develop and maintain relationships with customers
• Obtain and upkeep driver and company productivity goals are being met
• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
• Ability to maintain assigned territory of customers
• Maintain and log pre-booked freight that cannot be immediately assigned
• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
• Research and resolve customer inquiries and problem
• Effectively communicate with customers, sales, fleet managers, and other internal personnel
• Participate in total quality management and process improvement teams
• Utilize web-based technology to gather and track operation data
• Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics
• Transportation, trucking or load planning experience REQUIRED
• Fluent in keyboard proficiency and 10-key
• Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
• Strong customer solicitation skills
• Excellent interpersonal skills
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment