Customer Service Representative

ABC Imaging; Denver (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

ABC Imaging is seeking a Customer Service Representative to bridge client needs with print production, ensuring accuracy and timely delivery. This role bridges client service and print production coordination, working closely with internal teams to deliver high-quality results on tight deadlines.

You will liaise with clients, coordinate quotes and print orders, advise on file prep and timelines, and track progress across prepress, production, and finishing teams to uphold quality and client

Qualifications

• Experience in printing, graphics, or print production preferred.
• Background in client coordination or account management.
• Strong understanding of print terminology and workflows.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Act as main liaison between clients and print production teams.
• Handle inquiries, quotes, and print orders via multiple channels.
• Provide guidance on printing options, file prep, timelines, and specs.
• Track job progress, provide status updates, and resolve issues.
• Collaborate with internal departments to ensure on-time delivery.
• Maintain accurate client records and order documentation.
• Troubleshoot customer service and production issues quickly.
• Support workflow by coordinating across prepress, production, and finishing.

Skills

Client communication

Print terminology

File prep guidance

Production coordination

Multitasking

Microsoft Office

Industry knowledge

Tools

PDF

InDesign

Job description

Customer Service Representative (Print Production & Client Support)

Position Summary
As a Customer Service Representative at ABC Imaging, you will serve as the primary point of contact for clients, ensuring their printing, production, and graphic communication needs are handled with accuracy, efficiency, and professionalism. This role bridges client service and print production coordination, working closely with internal teams to deliver high-quality results on tight deadlines.

Key Responsibilities

• Act as the main liaison between clients and print production teams, ensuring accurate communication of job specifications
• Handle incoming customer inquiries, quotes, and print orders via phone, email, and in person
• Provide expert guidance on printing options, file preparation, production timelines, and specifications
• Track and manage job progress, provide status updates, and proactively resolve production issues
• Collaborate with internal departments to ensure on-time delivery and client satisfaction
• Maintain accurate client records, job tracking, and order documentation in print management systems
• Troubleshoot and resolve customer service and production-related issues quickly and professionally
• Support workflow efficiency by coordinating across prepress, production, and finishing teams

Qualifications

• Previous experience in the printing, graphics, or print production industry preferred
• Background in customer service, account coordination, or client relationship management
• Strong understanding of print terminology, file formats (PDF, InDesign, etc.), and production workflows
• Excellent communication, organizational, and multitasking skills
• Ability to work in a fast-paced, deadline-driven print production environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with print management or job tracking systems is a plus