Customer Service Representative

Kelly Services; Chesapeake (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Kelly Services in Chesapeake, VA seeks a Customer Service Representative to respond to inquiries, manage loan-related accounts, and maintain accurate records. You will use MS Office and handle sensitive financial information.

The role requires a High School Diploma or GED, strong interpersonal and analytical skills, and the ability to pass background checks. Typical schedule includes weekdays with potential Saturday coverage.

Qualifications

• High School Diploma or GED required.
• Strong interpersonal and communication skills.
• Demonstrated analytical ability and sound judgment.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint).
• Experience with loans, banking information, and credit required.
• Experience in collections, posting payments, or sales preferred; able to pass background checks.

Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Manage customer accounts, including collections, posting payments, and maintaining records.
• Handle sensitive financial information related to loans, banking, and credit.
• Use MS Office Suite to complete daily tasks and documentation.
• Communicate effectively with customers and team members, verbally and in writing.
• Ensure compliance with all state and federal licensing requirements.

Skills

Interpersonal skills

Analytical ability

Communication skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Pay Rate

$18 per hour

Shift

Monday, Tuesday, Thursday and Friday 8:30am-5:30pm and Wednesdays 8am-1:30pm - Saturdays could be needed

Why you should apply to be Customer Service Representative

• Competitive pay rate of $18 per hour.
• Opportunity to join a respected industry leader.
• Dynamic work environment with a supportive team culture.
• Gain valuable experience in the financial services sector.
• Expand your professional skills in customer service and administration.

What's a typical day as Customer Service Representative? You'll be

• Providing exceptional customer service by responding to inquiries and resolving issues.
• Managing customer accounts, including collections, posting payments, and maintaining accurate records.
• Handling sensitive information related to loans, banking, and credit.
• Utilizing strong analytical skills and sound judgment to address complex situations.
• Communicating effectively with customers and team members, both verbally and in writing.
• Using MS Office Suite (Word, Excel, PowerPoint) to complete daily tasks and documentation.
• Ensuring compliance with all State and Federal licensing requirements.

This job might be an outstanding fit if you

• Have a High School Diploma or GED (required).
• Possess advanced interpersonal and communication skills.
• Demonstrate strong analytical ability and sound judgment.
• Are proficient in MS Office Suite, especially Word, Excel, and PowerPoint.
• Have experience working with loans, banking information, and credit (required).
• Bring relevant experience in collections, posting payments, or sales (preferred).Can successfully pass a background check to meet State and Federal licensing requirements.
• Understand how your role aligns with business priorities, culture change, and strategic planning.

Get a complete career fit with Kelly

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life - just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en).

Kelly Services is proud to be an Equal Employment Opportunity and Affluent Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.