Customer Service

Kelly; East Windsor (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Life insurance

Disability insurance

Legal plan

Transit spending account

Paid holidays

Retirement savings plan

Job summary

Kelly is hiring a Customer Support Representative in East Windsor, CT. The role involves maintaining direct communication with customers, supporting the sales team, and assisting multiple departments to ensure smooth operations.

The position offers a 1st shift schedule with rotating Saturday shifts and an hourly pay rate of $20–$22. The ideal candidate has 2–3 years of customer service experience, strong organizational skills, and proficiency in Microsoft Word and Excel.

Qualifications

• 2-3 years of customer service experience in a structured environment
• Proficient with Microsoft Word and Excel
• Strong organizational skills with attention to detail
• Able to work under pressure and meet deadlines
• Excellent interpersonal and communication skills
• Demonstrates problem-solving mindset and leadership potential
• High school diploma or equivalent

Responsibilities

• Maintain direct communication with customers and address needs promptly
• Support the sales team by developing and nurturing client relationships
• Assist various departments to ensure smooth operations
• Perform account management to resolve inquiries and issues efficiently
• Improve customer relations and ensure satisfaction metrics are met
• Understand regulatory requirements and develop processes to improve efficiency
• Organize and maintain customer documents and files
• Collaborate with team and communicate politely, confidently, and persuasively
• Manage workload under deadlines and pressure

Skills

Customer service

Communication skills

Organization

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Support Representative to work at a premier manufacturing client in East Windsor, CT. With us, it’s all about finding the job that’s just right.

Pay Rate: $20-$22/hour

Shift: 1st Shift (7:00 AM – 3:30 PM or 8:00 AM – 4:30 PM), Rotating Saturday shifts (7:00 AM – 10:00 AM)

Why You Should Apply To Be Customer Support Representative

• Consistent and predictable first-shift schedule with rotating Saturday shifts
• Supportive team environment with overtime opportunities available
• Clear path for growth and advancement, including potential future leadership roles
• Opportunity to make a real impact by supporting customers and multiple departments

What’s a typical day as Customer Support Representative? You’ll be:

• Maintaining direct communication with customers, addressing their needs promptly and professionally
• Supporting the sales team by developing and nurturing strong client relationships
• Assisting various company departments to ensure smooth operations
• Performing account management functions to resolve customer inquiries and issues efficiently
• Improving customer relations and ensuring customer satisfaction measures are met
• Understanding and complying with regulatory requirements, and developing processes to enhance efficiency
• Organizing and maintaining customer documents and files accuratelyCollaborating as an effective team player, communicating politely, confidently, and persuasively
• Managing workload under deadlines and working effectively under pressure

This Job Might Be An Outstanding Fit If You

• Have 2-3 years of customer service experience in a structured, people-facing environment (required)
• Are proficient in Microsoft Office applications, especially Word and Excel
• Possess strong organizational skills with attention to detail and the ability to manage paperwork efficiently
• Excel under pressure and can meet deadlines consistently
• Have excellent interpersonal and communication skills
• Bring a problem-solving mindset and demonstrate leadership potential
• Hold a high school diploma or equivalent

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.