Scheduling Clerk

National Dentex; Rochester Hills (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

National Dentex is seeking a Scheduling Clerk in Rochester Hills, MI. The role involves scheduling oral health cases, data entry, and coordinating with dental offices.

Regular hours are 9:00 AM to 5:00 PM, Monday through Friday, with full-time benefits including health, dental, vision, and 401K, plus tuition reimbursement. Responsibilities include entering prescription information, scheduling cases, handling billing and invoicing, answering calls, and shipping preparation.

Qualifications

• High school diploma or equivalent required.
• Demonstrated relevant employment experience may be considered in lieu of education.
• Dental office experience preferred.
• Dental terminology knowledge preferred.
• Billing experience preferred.
• Working knowledge of Microsoft Office required.

Responsibilities

• Enter prescription information via Data Entry to schedule cases.
• Perform the scheduling function for each case received.
• Enter demographics and customer information.
• Print preference notes matching to case.
• Responsible for billing and invoicing all finished cases and will sort and attach.
• Assist with answering incoming calls.
• Make outgoing calls to customer’s offices.
• Respond to all inquiries from customer’s offices.
• Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear.
• Sorts and attaches doctor prescriptions.
• Responsible for properly packing all completed cases.
• Responsible for verifying and properly consolidating all cases to prepare for shipping.
• Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures.
• Disburse cases for local drivers.
• Maintain proper level of assembled shipping boxes.
• All other jobs as assigned.

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. We are seeking to fill a number of key positions within our organization including this Scheduling Clerk opportunity at NDX Nelson Dental Laboratory in Rochester Hills, MI.

The regular hours for this position are from 9:00 AM to 5:00 PM, Monday through Friday, and may vary from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Enter prescription information via Data Entry to schedule cases
• Perform the scheduling function for each case received
  • Enter demographics and customer information
  • Print preference notes matching to case
• Responsible for billing and invoicing all finished cases and will sort and attach
• Assist with answering incoming calls
• Make outgoing calls to customer’s offices
• Respond to all inquiries from customer’s offices

Secondary Responsibilities and Essential Functions of the Position:

• Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear
• Sorts and attaches doctor prescriptions
• Responsible for properly packing all completed cases
• Responsible for verifying and properly consolidating all cases to prepare for shipping
• Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures
• Disburse cases for local drivers
• Maintain proper level of assembled shipping boxes
• All other jobs as assigned

Skills and Abilities Required:

• Computer skills
• Must be able to read, write, speak and understand English
• Strong attention to detail
• Multi task
• Phone etiquette

Minimum Education and Experience Required:

• Preferred: High school diploma or equivalent
• Demonstrated relevant employment experience may be considered in lieu of education
• Dental office experience preferred
• Dental terminology knowledge preferred
• Billing experience preferred
• Working knowledge of Microsoft Office required

Hazardous Materials or Equipment Used:

• Disinfectant process chemicals
• Personal protective equipment as required
• Office equipment

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach
• Exhibit fine motor skills and/or perform repetitive motions
• Good manual dexterity
• Ability to walk and stand for long periods of time
• Repeated bending and kneeling
• May be required to push, pull, lift, and/or carry up to 20 pounds

Qualifications

Education

Preferred

High School or Equivalent

Experience

Required

Behaviors

Required

Team Player:Works well as a member of a group

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.