Customer Service Representative

TEKsystems; Dayton (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Job summary

TEKsystems is seeking a Customer Service Representative to join our onsite Dayton, MN distribution center support team. You will be the primary contact for customers, handling inquiries about products, orders, shipping status, returns, and account concerns in a fast-paced call center environment.

You will manage 50-80 incoming calls daily, document interactions in the CRM, and collaborate with internal teams to resolve issues.

Qualifications

• 2+ years in a customer-facing role such as: Call Center Representative, Customer Service Representative, Order Entry Specialist, Dispatcher, Administrative Coordinator, Customer Support Specialist.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience documenting customer interactions and maintaining accurate records.

Responsibilities

• Handle a high volume of inbound calls (50-80 per day).
• Respond to inquiries regarding products, order status, shipping information, and policies.
• Document interactions and case details in the CRM system.
• Process and resolve inquiries and returns.
• Explain return policies and address unique situations with resolutions.
• Collaborate with internal teams to ensure timely support.

Skills

Customer service

Call center

Documentation

Multitasking

Tools

CRM system

Job description

About The Role

We are seeking a customer-focused and detail-oriented Customer Service Representative to join a busy distribution center support team. In this role, you will serve as the primary point of contact for customers, handling inquiries related to products, orders, shipping status, returns, and account-related concerns. This position is ideal for someone who enjoys a fast-paced call center environment, problem solving, and delivering exceptional customer service.

Schedule: Monday-Friday, 8:15 AM - 5:00 PM

Responsibilities

• Manage a high volume of inbound customer calls, averaging 50-80 calls per day.
• Respond to customer inquiries regarding products, order status, shipping information, and company policies.
• Communicate with customers through phone, email, and internal customer service platforms.
• Accurately document customer interactions and case details within the CRM system.
• Review, process, and resolve customer inquiries and product return requests.
• Research and address customer questions regarding return deductions, restocking fees, repackaging fees, held invoices, policy adjustments, and other account discrepancies.
• Explain return policies and procedures while investigating unique situations and providing appropriate resolutions.
• Work collaboratively with internal teams to ensure timely and accurate customer support.

Qualifications

• 2+ years of experience in a customer-facing role such as:
  • Call Center Representative
  • Customer Service Representative
  • Order Entry Specialist
  • Dispatcher
  • Administrative Coordinator
  • Customer Support Specialist
• Ability to manage multiple priorities in a fast-paced environment.
• Experience documenting customer interactions and maintaining accurate records.

Work Environment

This position is fully onsite at a modern distribution facility located in Dayton, MN.

Why Apply?

• Consistent weekday schedule with no weekends
• Opportunity to gain experience with a well-established distribution operation
• Collaborative and supportive work environment
• Chance to make an immediate impact during a critical business season

Job Type & Location

This is a Contract position based out of Dayton, MN.

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Dayton,MN.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.