Customer Service Agent

Surib; Washington (District of Columbia); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Surib is seeking a motivated Customer Service Agent in the United States to assist customers, provide product and service information, and create positive experiences. You will engage with customers, solve problems, and build strong relationships within a supportive team environment.

Ideal candidates are customer-focused, articulate, and eager to learn. The role offers paid training, growth opportunities, and ongoing professional development within a collaborative setting.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Positive attitude and willingness to learn.
• Strong problem-solving and listening skills.
• Excellent organization and attention to detail.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Answer customer questions regarding products and services.
• Identify customer needs and provide appropriate solutions.
• Explain product and service information clearly and accurately.
• Support customer follow-ups and ongoing relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Identify opportunities to introduce customers to relevant products or services.
• Maintain organized customer information and activity records.
• Address routine customer concerns and help resolve issues efficiently.
• Collaborate with team members to achieve customer service and business goals.
• Represent the company positively during all customer interactions.
• Participate in ongoing training and professional development.

Skills

Communication

Customer focus

Problem solving

Listening

Organization

Reliability

Adaptability

Teamwork

Independent work

Education

High school diploma

Job description

Job Summary

We are seeking a motivated and customer-focused Customer Service Agent to assist customers, provide information about products and services, and create positive customer experiences. This role is ideal for someone who enjoys working with people, solving problems, and developing strong communication and relationship-building skills in a supportive team environment.

Responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Answer customer questions regarding products and services.
• Identify customer needs and provide appropriate solutions.
• Explain product and service information clearly and accurately.
• Support customer follow-ups and ongoing relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Identify opportunities to introduce customers to relevant products or services.
• Maintain organized customer information and activity records.
• Address routine customer concerns and help resolve issues efficiently.
• Collaborate with team members to achieve customer service and business goals.
• Represent the company positively during all customer interactions.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Positive attitude and willingness to learn.
• Strong problem-solving and listening skills.
• Excellent organization and attention to detail.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching