Customer Service Representative

Surib; Dayton (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Ongoing mentorship and coaching

Job summary

Surib is seeking a friendly and motivated Customer Service Representative to assist customers and answer questions. This role emphasizes professional support throughout the customer journey and teamwork.

The ideal candidate enjoys helping people, developing communication skills, and building relationships while contributing to customer satisfaction and engagement initiatives.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and provide appropriate information or solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and engagement initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback to appropriate team members.
• Support customer acquisition and promotional activities.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Listening skills

Problem solving

Organizational skills

Multitasking

Customer-focused

Education

High school diploma

Job description

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This opportunity is ideal for individuals who enjoy working with people, solving problems, and developing strong communication and relationship-building skills in a team-oriented environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information or solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and engagement initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback to appropriate team members.
• Support customer acquisition and promotional activities.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching