Customer Service Representative

amerivet; Dawsonville (GA); On-site; USD 27,000 - 36,000; Part time

Benefits offered by this job

Health, dental, vision insurance

401(k) matching

Student loan assistance

Job summary

Dawsonville Animal Hospital is seeking a dedicated Customer Service Representative to join our team in Dawsonville, GA. This position supports our veterinary practice as the first point of contact for clients, handling inquiries, scheduling, and administrative tasks with accuracy and care.

Opportunities exist for both Part-Time and Full-Time hours, with a focus on delivering exceptional customer service, teamwork, and a smooth hospital flow in a fast-paced setting.

Qualifications

• Experience in veterinary customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient computer skills and data entry accuracy.

Responsibilities

• Greet clients and visitors warmly and direct to appropriate areas.
• Schedule and manage appointments using the hospital system.
• Handle phone calls and emails, relay messages to staff.
• Maintain client records with confidentiality and accuracy.
• Process cashiering, payments, and receipts; support admin tasks.

Skills

Customer service

Communication

Organizational skills

Multitasking

Computer literacy

Tools

Veterinary software

Job description

Dawsonville Animal Hospital is seeking a dedicated and enthusiastic individual to join our team as a Part-Time or Full-Time Customer Service Representative. As the first point of contact for our clients, the receptionist plays a crucial role in providing exceptional customer service and ensuring smooth operations at our veterinary practice. This position requires excellent communication and organizational skills, as well as the ability to handle a variety of tasks simultaneously.

Hours: 20-40 hours a week - Closed on Saturdays and Sundays

Requirements

1. Greeting Clients and Visitors: Warmly welcome clients and visitors in a friendly and professional manner. Direct clients to the appropriate areas within the hospital. Answer general inquiries, provide information about hospital services, and schedule appointments.
2. Appointment Scheduling and Management: Efficiently schedule and manage appointments using the hospital's computerized system. Coordinate veterinary appointments with multiple veterinarians and technicians. Arrange emergency appointments promptly and prioritize them accordingly.
3. Phone and Email Communication: Handle incoming calls professionally, directing callers to the appropriate departments or taking messages as necessary. Respond to general inquiries via email, providing accurate and helpful information to clients. Relay important messages to veterinary staff promptly and accurately.
4. Files and Records: Maintain and update client records with accuracy, confidentiality, and attention to detail. Organize and file documentation, ensuring swift retrieval for future reference. Assist clients in completing necessary forms and paperwork.
5. Cashiering and Financial Transactions: Handle cash transactions, issue receipts, and maintain accurate records of payments. Effectively and efficiently process credit card payments.
6. Administrative Support: Assist with hospital administrative tasks, including data entry, photocopying, and faxing. Provide general administrative support to practice manager, veterinarians, technicians, and other team members.

Additional Requirements

• Previous experience in veterinary customer service roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient computer skills.
• Ability to learn and navigate veterinary software used for appointment scheduling and record-keeping.
• Friendly, positive attitude with a passion for providing exceptional customer service.
• Ability to with multiple coworkers as a team player.
• Ability to work in a fast-paced environment while maintaining attention to detail.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in their communities.

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.