Customer Service Representative

148655 Dawsonville Veterinary Hospital; Dawsonville (GA); On-site; USD 24,000 - 42,000; Part time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Student loan assistance

Health benefits

Paid time off

Belonging to a supportive team

Job summary

Dawsonville Animal Hospital is seeking a dedicated Customer Service Representative to join our team as a part-time or full-time team member. You will be the first point of contact for clients, handling inquiries, scheduling appointments, and supporting the front desk.

Responsibilities include greeting clients, managing appointments, answering phones and emails, maintaining records, processing payments, and providing general administrative support in a fast-paced veterinary practice.

Qualifications

• Previous experience in veterinary customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient computer skills.
• Ability to learn and navigate veterinary software used for appointment scheduling and record-keeping.
• Friendly, positive attitude with a passion for providing exceptional customer service.
• Ability to work with multiple coworkers as a team player.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Greet clients and visitors in a friendly, professional manner and direct them to the right areas.
• Schedule and manage appointments using the hospital's system; coordinate with veterinarians and technicians.
• Handle phone calls and emails; relay messages to staff and provide information to clients.
• Maintain and update client records with accuracy and confidentiality.
• Process payments and receipts; manage cash and credit card transactions.
• Provide general administrative support to the team and practice manager.

Skills

Communication

Multitasking

Organizational skills

Customer service

Team player

Friendly demeanor

Tools

Veterinary software

Scheduling system

Computer systems

Job description

Dawsonville Animal Hospital is seeking a dedicated and enthusiastic individual to join our team as a Part-Time or Full-Time Customer Service Representative. As the first point of contact for our clients, the receptionist plays a crucial role in providing exceptional customer service and ensuring smooth operations at our veterinary practice. This position requires excellent communication and organizational skills, as well as the ability to handle a variety of tasks simultaneously.

Hours: 20-40 hours a week - Closed on Saturdays and Sundays.

Responsibilities

1. Greeting Clients and Visitors: Warmly welcome clients and visitors in a friendly and professional manner. Direct clients to the appropriate areas within the hospital. Answer general inquiries, provide information about hospital services, and schedule appointments.
2. Appointment Scheduling and Management: Efficiently schedule and manage appointments using the hospital's computerized system. Coordinate veterinary appointments with multiple veterinarians and technicians. Arrange emergency appointments promptly and prioritize them accordingly.
3. Phone and Email Communication: Handle incoming calls professionally, directing callers to the appropriate departments or taking messages as necessary. Respond to general inquiries via email, providing accurate and helpful information to clients. Relay important messages to veterinary staff promptly and accurately.
4. Files and Records: Maintain and update client records with accuracy, confidentiality, and attention to detail. Organize and file documentation, ensuring swift retrieval for future reference. Assist clients in completing necessary forms and paperwork.
5. Cashiering and Financial Transactions: Handle cash transactions, issue receipts, and maintain accurate records of payments. Effectively and efficiently process credit card payments.
6. Administrative Support: Assist with hospital administrative tasks, including data entry, photocopying, and faxing. Provide general administrative support to practice manager, veterinarians, technicians, and other team members.

Requirements

• Previous experience in veterinary customer service roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient computer skills.
• Ability to learn and navigate veterinary software used for appointment scheduling and record-keeping.
• Friendly, positive attitude with a passion for providing exceptional customer service.
• Ability to with multiple coworkers as a team player.
• Ability to work in a fast-paced environment while maintaining attention to detail.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Benefits

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.