Customer Service Representative

Reliable Sprinkler Co.; Dallas, Northern (TX, KY); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA available

401k with match

Life Insurance

PTO days

Vacation time

Weekly pay

Job summary

Reliable Safety & Flow Corporation in Dallas, TX is seeking a Customer Service Representative to be the primary contact for internal and external customers, handling inquiries, processing orders, and resolving issues with professionalism.

You will work with Operations and Sales to quote, track orders, maintain customer data, and ensure timely, accurate service while promoting safety and quality in every interaction.

Qualifications

• Associates' degree in Business or related field required.
• 2+ years of customer service experience in manufacturing or construction preferred.

Responsibilities

• Communicate with customers via phone, email, fax, etc.
• Provide timely and accurate information on orders, statuses, and product knowledge.
• Process customer orders, changes, and returns.
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations.
• Work closely with the Operations Supervisor as directed.
• Review and maintain customer database with account information, statuses, orders, and lead times.
• Provide timely feedback regarding service failures or customer concerns.
• Collaborate with Sales Representatives on quotes and order status.
• Promote a safe workplace by following safety rules and PPE usage.
• Perform other duties as directed.

Education

Associates' Degree in Business and/or Related Field

2+ years of Customer Service experience in manufacturing or construction

Tools

Microsoft Office

Dynamics 365

Job description

Customer Service Representative

Department: Customer Service

Employment Type: Full Time

Location: Dallas, TX

Reporting To: Kevin Gutierrez

Description

Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR). The Customer Service Representative is the primary point of contact for our internal and external customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable Automatic Sprinkler Co.'s reputation for excellence.

How You Will Help:

• Responsible for communicating with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Performs other duties as directed

What You Will Bring:

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possesses strong commitment to team environment while working well with others
• Works systematically and logically to resolve problems
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office and Dynamics 365

Qualifications

• Associates' Degree in Business and/or Related Field
• 2 + years of Customer Service experience in the manufacturing or construction industry

What We Offer

• Medical, Dental, Vision and FSA are available 30 days following your start date
• 401k with company match is available after 90 days of employment
• Company-provided Life Insurance is provided for after 90 days of employment
• 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!
• Paid weekly