Customer Service Representative

Reliable Safety and Flow Corporation; Dallas (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision + FSA

401k with company match

Company-provided Life Insurance

PTO after 60 days

Vacation after 6 months

Paid holidays

Weekly pay

Job summary

Reliable Safety & Flow Corporation in Dallas, TX is seeking a Customer Service Representative to be the primary contact for customers, addressing inquiries, resolving issues, and providing outstanding support.

The CSR will handle orders, changes, and returns, work with Operations and Sales on quotes, and maintain accurate customer data. A background in manufacturing or construction CS plus an Associates degree is preferred. Excellent communication and data-entry skills are essential.

Qualifications

• Associates' degree required.
• 2+ years of Customer Service experience in manufacturing or construction industry preferred.
• Strong communication and interpersonal skills required.
• Proficient in Microsoft Office and Dynamics 365.
• Ability to manage multiple tasks and maintain accuracy.

Responsibilities

• Communicate with customers via phone, email, fax, etc.
• Provide timely info on orders, statuses, and product knowledge requests.
• Process customer orders, changes, and returns.
• Resolve complaints by investigating problems and proposing solutions.
• Collaborate with Operations Supervisor and Sales representatives.
• Maintain customer database with account info, statuses, orders, and lead times.
• Provide feedback on service failures or customer concerns.
• Promote safety by following rules and PPE usage.
• Perform other duties as directed.

Skills

Strong communication

Outstanding customer service

Time management

Conflict resolution

Attention to detail

Team player

Problem solving

Pricing and terms knowledge

Data entry

MS Office

Education

Associates' Degree in Business and/or Related Field

Tools

Microsoft Office

Dynamics 365

Job description

Customer Service Representative

Department: Customer Service

Employment Type: Full Time

Location: Dallas, TX

Reporting To: Kevin Gutierrez

Description

Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR). The Customer Service Representative is the primary point of contact for our internal and external customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable Automatic Sprinkler Co.'s reputation for excellence.

How You Will Help:

• Responsible for communicating with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Performs other duties as directed

What You Will Bring:

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possesses strong commitment to team environment while working well with others
• Works systematically and logically to resolve problems
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office and Dynamics 365

Qualifications

• Associates' Degree in Business and/or Related Field
• 2 + years of Customer Service experience in the manufacturing or construction industry

What We Offer

• Medical, Dental, Vision and FSA are available 30 days following your start date
• 401k with company match is available after 90 days of employment
• Company-provided Life Insurance is provided for after 90 days of employment
• 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!
• Paid weekly