Customer Service Representative

Quikrete Holdings Inc.; Dallas (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Overtime opportunities

Medical, Dental, Vision, Life andDisab

401K

Paid vacation

Job summary

Quikrete Holdings Inc. is seeking a Dispatcher to join our team. You will compile orders, schedule deliveries and drivers, and provide exceptional customer service to keep daily operations running smoothly.

In this role, you will manage driver assignments, communicate professionally, and work in a dynamic environment requiring quick problem solving and strong organizational skills. Competitive wages and benefits accompany this position.

Qualifications

• Minimum 3 years of customer service experience.
• High School diploma or GED required.
• Prior dispatch experience preferred.
• Bi-Lingual Spanish/English highly valued.
• Strong computer skills including typing and internet navigation.

Responsibilities

• Dispatch and control drivers to meet daily volume requirements.
• Maintain professional, respectful voice on calls and radio.
• Stay calm and decisive in high stress, fast-paced environments.
• Solve problems promptly and foster customer/driver relations.
• Know delivery areas and assist drivers with locating job sites.
• Estimate travel times to jobs and select optimal plant locations.
• Enter orders accurately per delivery specifications.
• Verify delivery details and product information on orders.
• Handle high call volumes while multitasking with plants, drivers, and staff.
• Manage driver timekeeping and time-off records, and review timecards daily.

Skills

Customer service

Dispatch coordination

Bilingual Spanish/English

Multitasking

Time management

Education

High School diploma or GED

Tools

Typing

Internet navigation

Job description

We are looking for a DISPATCHER to join our team. As a Dispatcher with Quikrete Heavy Construction Materials, you will be responsible for compiling orders, scheduling deliveries and drivers and providing customer service.

Why apply?

• Competitive wages.
• Opportunities for overtime.
• Company provided benefits: Medical, Dental, Vision, Company paid life and disability benefits, paid vacation, and 401K.

Responsibilities

About the Role

• Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
• Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
• Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
• Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
• Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Accurately and promptly input orders to customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
• Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days
• Daily review of Driver timecards, delivery time reports and time entry/ tracking.

About You

We Require:

• A minimum of 3 years customer service experience preferred.
• High School diploma or general education degree (GED) required.
• Prior dispatch experience, tracking and scheduling is preferred.
• Bi-Lingual (Spanish/English) will be highly looked upon.
• Computer Skills: typing skills, internet navigation.

About Us

Each day brings new challenges, and we make sure you are prepared for it all. Our dedication to continual improvement and hands-on training ensures you are ready for the many new experiences and challenges that you will face.

We Offer

• A friendly and team-oriented work environment, with a supportive management team.
• Hands-on training for our employees and opportunities for advancement.
• A company dedicated to continuous improvement.