Call Center Representative

Addison Group; Houston (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

Addison Group is seeking a Contract Call Center Rep in Houston, TX. Onsite role requiring 2+ years in a call center handling accounts, with HIPAA/PHI awareness and EMR software proficiency. English/Spanish bilinguals preferred. You will document calls, follow up on inquiries, and meet team targets in a professional, fast-paced setting.

The position offers standard benefits eligibility and requires flexibility between 7:00am–7:00pm, Monday through Friday.

Qualifications

• 2+ years of contact center experience.
• Knowledge of PHI privacy requirements.
• Proficient with PC and EMR software; strong listening and documentation.
• Bilingual English/Spanish preferred.

Responsibilities

• Handle inbound/outbound customer calls regarding accounts professionally and efficiently.
• Document calls accurately in company systems.
• Follow up on unresolved queries and callback requests.
• Provide advice, information, and solutions to customers.
• Stay current on procedures and campaign knowledge.
• Meet performance targets in a team environment.
• Follow quality scripts and maintain quality scores.
• Adapt quickly to changes in a fast-paced setting.
• Represent the organization professionally.
• Maintain a positive attitude and strong commitment.
• Attend performance and staff meetings as required.
• Comply with HIPAA/PHI security requirements.
• Perform other duties as assigned.

Skills

Call center experience

PHI privacy

EMR software

Documentation

Verbal/written communication

Bilingual (English/Spanish)

Tools

EMR software

Job description

Employment Type: Contract

Position: Call Center Rep

Location: Houston, TX (Onsite)

Hours: M-F (Must be flexible between 7:00am-7:00pm)

Pay: $20.00/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description

• Handle inbound/outbound customer calls regarding accounts professionally and efficiently
• Document calls accurately in company systems
• Follow up on unresolved queries and callback requests
• Provide advice, information, and solutions to customers
• Stay current on procedures and campaign knowledge
• Meet performance targets in a team environment
• Follow quality scripts and maintain quality scores
• Adapt quickly to changes in a fast-paced setting
• Represent the organization professionally
• Maintain a positive attitude and strong commitment
• Attend performance and staff meetings as required
• Comply with HIPAA/PHI security requirements
• Perform other duties as assigned

Requirements

• Must have 2+ years of contact call center experience; medical scheduling/patient registration knowledge
• Understanding of PHI privacy requirements
• Proficient with PC and EMR software; strong listening/documentation skills
• Self-motivated with good verbal/written communication
• Bilingual (English/Spanish) preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.