Customer Service Representative

Arsenault; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A large healthcare organization based in Dallas, TX is seeking Customer Service Representatives to join their team. The main responsibilities include receiving and managing inbound calls for member and provider services, ensuring quality customer interaction. Candidates should possess prior experience in customer service, ideally in a call center, along with strong soft skills to navigate conversations professionally. This is a great opportunity to be part of a growing team in the healthcare sector.

Qualifications

• Experience in customer service or call center environment preferred.
• Ability to navigate conversations with professionalism and care.

Responsibilities

• Handle inbound calls from members and providers.
• Receive and respond to service inquiries.

Skills

Prior customer service experience

Strong soft skills

Professional communication

Job description

About the job Customer Service Representative

Our large healthcare client headquartered in the Dallas, TX is seeking a number of qualified customer service representatives to join their growing team. The qualified candidate will be responsible for receiving and handling inbound calls, taking member and provider service calls, and will be trained on the Avaya telephone system.

Qualifications:

• Prior customer service experience (Call center experience preferred)
• Strong soft skills and an ability to navigate conversations with professionalism and care