Customer Service Representative

FIRST PREMIER BANK; Dakota Dunes (SD); On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

401(k) match

Employee discounts

Wellness program

Volunteer hours

Team events

Job summary

FIRST PREMIER Bank in the United States is hiring for on-site customer service roles in Dakota Dunes, SD. The position offers full-time and part-time options with shifts, a base wage of $17.25–$19.15 per hour, and monthly incentives.

Bilingual English/Spanish is paid as a 10% differential though not required. Extensive paid training is provided, with a path for earnings growth through incentives and flexible scheduling for top performers.

Qualifications

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Bilingual (English/Spanish)

Job description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hardwork.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way.From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and ourcommunities.

Job Description:

Location: Dakota Dunes, SD
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.25-19.15/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work Site

This job is offered on-site in Dakota Dunes. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

• Full-Time: Monday-Friday 12:00pm-9:00pm , Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm , Every Other Saturday 8:00am-4:30pm
• Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm
• No Sundays!

About the Role

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Pay

Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

• Top 75% of associates are eligible for incentives
• Career path from Associate I to Associate IV – each step earning an increase in pay
• Earn up to an additional $3.50/hr. when working non-traditional hours
• Bilingual skills are compensated in the form of a 10% differential
• Flex Scheduling opportunity for top performers

Competitive Benefits Package

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• We have an emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities is a way PREMIER leaders show they care.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.