Customer Service Associate

FIRST PREMIER BANK; Sioux Falls (SD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Paid time off

401(k) match

Volunteer hours

Employee parties

Job summary

FIRST PREMIER Bank in Sioux Falls, SD is hiring for a customer service focused role with full-time and part-time options. You will handle inbound calls, apply policies, and strive for customer satisfaction while maintaining a professional phone presence.

Bilingual English/Spanish skills earn a 10% differential, though not required. On-site training is provided, including up to three weeks of paid instruction.

Qualifications

• Experience handling inbound calls and providing service.
• Ability to follow policies and procedures for daily operations.
• Comfort maintaining a professional demeanor on calls.

Responsibilities

• Answer inbound calls about products and services.
• Understand and apply company policies and procedures.
• Take accountability for customer satisfaction with a professional demeanor.
• Demonstrate strong phone presence when assisting customers with credit concerns.
• Aim for high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Customer service

Communication

Phone presence

Bilingual English/Spanish

Job description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hardwork.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrationsand employeerecognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way.From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and ourcommunities.

Job Description:

Job Description

Location: Sioux Falls, SD
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.25-19.15/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work Site
This job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

• Full-Time: Monday-Friday 12:00pm-9:00pm , Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm , Every Other Saturday 8:00am-4:30pm
• Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm
• No Sundays!

About the Role

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Pay

Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

• Top 75% of associates are eligible for incentives
• Career path from Associate I to Associate IV – each step earning an increase in pay
• Earn up to an additional $3.50/hr. when working non-traditional hours
• Bilingual skills are compensated in the form of a 10% differential
• Flex Scheduling opportunity for top performers

Competitive Benefits Package

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• We have an emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities is a way PREMIER leaders show they care.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.