Customer Service Representative

Eco Home Solutions; Crossville (TN); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Competitive Wages

Weekly Pay

Medical, Dental, Vision Plans

401k With Company Match

Paid Vacation Days

Unpaid Personal and Sick Days

Company Shirts Provided

Job summary

Eco Home Solutions is seeking a Customer Service Representative in Crossville, TN to handle HVAC inquiries, schedule appointments, and maintain customer records. This full-time role offers weekly pay and benefits, with a focus on delivering exceptional service to our customers.

The ideal candidate demonstrates strong communication, multitasking, and organizational skills, and can work efficiently in a fast-paced environment while upholding professional standards and a customer-first mindset.

Qualifications

• High School diploma or GED required.
• Strong customer relations and interpersonal skills.
• Proficient in English (oral and written).
• Excellent organizational and time management skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by answering calls and emails regarding HVAC inquiries and issues.
• Schedule inbound appointments for customers with our technicians.
• Process customer payments and maintain accurate records.
• Maintain and update customer database with relevant information.
• Outbound calling and scheduling leads for sales and service team members.
• Perform any other duty directed by management.

Skills

Customer service

Multitasking

Communication

Organization

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Email

Internet apps

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time 30-39 Hour Crossville, TN, US

Salary Range: $18.00 To $20.00 Annually

WHO WE ARE

Eco Home Solutions, Inc. and DBA Crossville Heating and Cooling, Inc. is a family owned, rapidly growing home solutions company! We understand that our greatest asset is our team. We are on the search for top notch talent to join our phenomenal team. If you are looking to showcase your skills and be a part of a collaborative and professional team, Eco Home Solutions, Inc. is the place for you!

WHAT WE'RE LOOKING FOR

We are always seeking candidates to join our team with the following qualities:

• Loyal - Be a promoter and protector of the company in word and deed including social media, customer interaction, and interaction with co-workers.
• Dependable - Be punctual, show good attendance, complete goals as expected, and take pride in quality work.
• Motivated - Be eager to satisfy customers, complete job tasks, take on new challenges and processes, and show professional growth.
• Professional - Be perceived in all ways professional including speech, dress, and driving in all settings.
• Customer Priority - Be a customer activist. Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of!

WHAT WE OFFER

• Competitive Wages
• Weekly Pay
• Medical, Dental, and Vision Plans
• 401k - With Company Match
• Paid Vacation Days as well as unpaid Personal and Sick Days
• Company Shirts Provided

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide exceptional customer service by answering calls and emails from customers regarding HVAC inquiries and issues
• Schedule inbound appointments for customers with our technicians
• Process customer payments and maintain accurate records
• Maintain and update customer database with relevant information
• Outbound Calling and scheduling leads for our sales and service team members
• Perform any other duty that may be directed by management.

QUALIFICATIONS

• Good customer relations and interpersonal skills
• Excellent organizational and time management skills
• Ability to work in a fast-paced environment and under pressure
• Positive and outgoing personality
• Advanced customer service skills
• Ability to multitask
• Strong ability to use Microsoft office, email and internet applications
• Professional phone skills
• Strong interpersonal skills
• Proficient in English (oral and written)
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• Proficient in Microsoft Office
• Ability to type accurately and efficiently

EDUCATION AND/OR EXPERIENCE

A High School diploma or general education degree (GED) required.