HVAC Customer Support Specialist

Eco Home Solutions; Crossville (TN); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Competitive Wages

Weekly Pay

Medical, Dental, Vision Plans

401k With Company Match

Paid Vacation Days

Unpaid Personal and Sick Days

Company Shirts Provided

Job summary

Eco Home Solutions is seeking a Customer Service Representative in Crossville, TN to handle HVAC inquiries, schedule appointments, and maintain customer records. This full-time role offers weekly pay and benefits, with a focus on delivering exceptional service to our customers.

The ideal candidate demonstrates strong communication, multitasking, and organizational skills, and can work efficiently in a fast-paced environment while upholding professional standards and a customer-first mindset.

Qualifications

• High School diploma or GED required.
• Strong customer relations and interpersonal skills.
• Proficient in English (oral and written).
• Excellent organizational and time management skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by answering calls and emails regarding HVAC inquiries and issues.
• Schedule inbound appointments for customers with our technicians.
• Process customer payments and maintain accurate records.
• Maintain and update customer database with relevant information.
• Outbound calling and scheduling leads for sales and service team members.
• Perform any other duty directed by management.

Skills

Customer service

Multitasking

Communication

Organization

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Email

Internet apps

Job description

Eco Home Solutions is seeking a Customer Service Representative in Crossville, TN to handle HVAC inquiries, schedule appointments, and maintain customer records. This full-time role offers weekly pay and benefits, with a focus on delivering exceptional service to our customers.

The ideal candidate demonstrates strong communication, multitasking, and organizational skills, and can work efficiently in a fast-paced environment while upholding professional standards and a customer-first mindset.